Remote | India-Based Technical Customer Success Engineer — $25K–$40K/year

About the Role

The role is critical to the company's mission of providing seamless user experiences across various platforms and applications. You will be working closely with cross-functional teams, including engineering, product, and customer success, to ensure that customer issues are resolved efficiently and effectively. Your expertise in technical customer success, web application debugging, and AI tool troubleshooting will be invaluable in this role.

In terms of team context, you will be reporting to a senior customer success manager and will be part of a distributed team with members located in different parts of the world. You will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

What You Will Do

• Investigate user-reported issues end-to-end, including reproducing bugs and identifying likely causes
• Distinguish between UX friction, model behavior edge cases, system defects, configuration issues, and user guidance needs
• Provide clear, professional, and friendly responses to users seeking help
• Maintain an upbeat, precise, and empathetic communication style while resolving support requests efficiently
• Debug modern web application issues using logs, telemetry, browser tools, network inspection, and database queries
• Triage issues with sound judgment and escalate true engineering defects when needed
• Resolve non-engineering issues through configuration updates, prompt refinement, documentation, or clear user instructions
• Collaborate with engineering and product teams to improve resolution speed and user experience
• Surface recurring issue patterns, user friction points, and product risks to technical stakeholders
• Create clear documentation, internal notes, and runbooks to reduce repeat questions and improve support quality

What We Are Looking For

• Current location in India
• Strong technical customer success, technical support, product support, or customer engineering experience
• Ability to debug modern web applications and SaaS-style products
• Degree in computer science, software engineering, information systems, or a related technical field from a strong institution, or comparable hands-on technical experience
• Experience building or supporting modern web applications using tools such as React, Node, Flask, Next.js, or similar technologies
• 2-5 years of experience supporting customers on web applications, AI tools, or technical SaaS products
• Strong written English communication skills at a near-native or native level
• Comfort communicating with enthusiasm, empathy, professionalism, and precision
• Ability to work reliably in a full-time remote role

Nice to Have

• Experience with logs, telemetry, browser developer tools, database queries, network inspection, and web application debugging
• Familiarity with AI systems, LLMs, agents, generative models, prompt workflows, or AI product behavior
• Ability to understand model outputs, failure modes, hallucinations, feedback loops, and user-facing AI issues
• Familiarity with AI APIs such as OpenAI or Anthropic, or agent frameworks such as LangChain, AutoGPT, or similar tools

Benefits and Perks

• Competitive salary range of $25K-$40K per year
• Opportunity to work with a fast-growing technology company
• Collaborative and dynamic remote work environment
• Professional development and growth opportunities
• Access to cutting-edge technologies and tools
• Flexible working hours and remote work arrangements
• Comprehensive health insurance and benefits package
• Generous paid time off and holiday policy

• To stand out in this role, make sure to highlight your technical expertise in web application debugging and AI tool troubleshooting, as well as your excellent communication and interpersonal skills.
• Be prepared to provide specific examples of times when you had to debug complex technical issues or communicate complex technical information to non-technical stakeholders.
• Familiarize yourself with the company's products and services, and be prepared to ask informed questions during the interview process.
• Make sure to showcase your ability to work independently in a remote environment, as well as your experience with collaboration tools and remote communication.
• Don't be afraid to ask about the company culture, team dynamics, and opportunities for growth and professional development during the interview process.
• Be prepared to negotiate your salary based on your experience and qualifications, and don't be afraid to ask about additional benefits such as health insurance, retirement plans, or paid time off.