Remote Inside Sales Representative (Call Center – Pet Training Services)

About the Role

The Remote Inside Sales Representative role at US Service Animals is an exciting opportunity for experienced sales professionals to join a mission-driven company. As a key member of the remote call center team, you will be responsible for handling inbound and outbound calls, understanding customer needs, and recommending professional dog training programs. This role is perfect for those who are passionate about the pet industry and have a strong desire to help dogs and their owners.

The day-to-day responsibilities of this role will include working in a high-volume environment, using consultative sales techniques to close deals, and meeting or exceeding sales goals and KPIs. You will be part of a supportive team and will receive training to ensure your success. The company is committed to helping dogs and their owners, and you will be an integral part of this mission.

US Service Animals is a company that values its employees and offers a range of benefits, including health, dental, and vision insurance, 401(k) match, paid time off, and life and disability insurance. The company is looking for talented and motivated individuals who share its passion for the pet industry and are committed to providing excellent customer service.

What You Will Do

• Handle inbound and outbound calls to customers and potential customers
• Use consultative sales techniques to close deals and meet sales targets
• Recommend professional dog training programs based on customer needs
• Work in a high-volume environment and manage multiple calls per day
• Meet or exceed sales goals and KPIs
• Collaborate with the sales team to share best practices and improve sales techniques
• Provide excellent customer service and respond to customer inquiries
• Stay up-to-date with industry trends and developments in the pet training industry
• Utilize digital tools and software to manage sales and customer interactions

What We Are Looking For

• 2+ years of experience in call center or phone sales, preferably in a high-volume environment
• Strong communication and closing skills, with the ability to work in a fast-paced environment
• Basic computer and typing skills, with the ability to learn new software and systems
• Reliable internet and a quiet workspace, with minimal distractions
• Ability to work flexible hours, including weekends and holidays
• Strong customer service skills, with a focus on providing excellent support to customers
• Ability to work in a remote environment and maintain productivity and motivation
• High school diploma or equivalent required, with a bachelor's degree preferred

Nice to Have

• Experience in the pet industry or a related field
• Knowledge of dog training and behavior
• Experience with digital sales tools and software
• Certification in sales or a related field

Benefits and Perks

• Uncapped commission, with top performers earning significantly more
• Fully remote work environment, with flexible hours and minimal distractions
• Health, dental, and vision insurance, with a range of benefits to support your well-being
• 401(k) match, with a generous contribution to support your retirement goals
• Paid time off, with a range of holidays and vacation days to relax and recharge
• Life and disability insurance, with a range of benefits to support your family and loved ones
• Opportunities for professional development and growth, with a range of training and development programs
• Supportive team and managers, with a focus on providing excellent support and guidance

• Develop your digital skills, including proficiency in software such as CRM systems and sales tools.
• Practice your consultative sales techniques, focusing on understanding customer needs and providing tailored solutions.
• Research the pet industry and stay up-to-date with the latest trends and developments.
• Prepare for a high-volume environment by practicing your time management and organizational skills.
• Highlight your customer service skills and experience in your application and during the interview process.
• Be prepared to discuss your experience with remote work and how you stay productive and motivated in a remote environment.
• Research the company culture and values, and be prepared to discuss how you align with the company's mission and goals.