REMOTE Loan Servicing Quality Assurance Analyst

About the Role

As a Loan Servicing Quality Assurance Analyst, you will be responsible for applying proven analytical, problem-solving, and testing/validation skills to identify and remediate any issues that may arise during the loan servicing process. You will work closely with the servicing business units to evaluate process remediations and determine if plans are sufficient to ensure compliance.

The loan servicing industry is a complex and highly regulated field, and this role requires a strong understanding of mortgage industry terminology, loan servicing technology, and regulatory requirements. If you have a background in mortgage servicing and a passion for data analysis and problem-solving, this could be an exciting opportunity for you.

What You Will Do

• Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification
• Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance
• Create and maintain documentation of processes, reports, applications, and procedures as per department policy
• Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated
• Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action
• Obtain approval of testing as documented by department procedure or at the direction of management
• Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management
• Perform recurring testing as assigned
• Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties
• Utilize SharePoint and other systems to track all assignments and update the status accordingly
• Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality
• Follow department procedures for shared mailbox use
• Perform assigned compliance testing as assigned and promptly escalate compliance concerns

What We Are Looking For

• High school diploma required; bachelor’s degree or equivalent job experience preferred
• Three (3) or more years’ experience in mortgage/loan servicing
• Two (2) or more years’ experience with quality data analysis, testing, and reporting
• Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines
• Knowledge of utilizing Loan Servicing technology to research, validate, and obtain information
• Proficient in MS Office with basic skills in Excel
• Strong analytical, problem-solving, collaboration, and technical skills
• Strong time management skills
• Ability to adapt to changes and work under pressure to meet deadlines
• Ability to understand, remember, and communicate routine, factual information
• Ability to organize thoughts and ideas into understandable terminology

Nice to Have

• Experience with SharePoint and other project management systems
• Certification in mortgage servicing or a related field
• Experience with data analysis and reporting tools

Benefits and Perks

• Comprehensive healthcare plans for you and your family
• Discretionary 401(k) match of 50% of the first 4% of pay contributed
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal
• Customized training and development opportunities
• Remote work arrangement with flexible scheduling
• Opportunity to work with a growing team of uniquely talented professionals
• Competitive salary and benefits package
• Recognition and reward programs for outstanding performance

• Make sure to highlight your experience with mortgage servicing technology and data analysis in your resume and cover letter.
• Practice your problem-solving skills by reviewing sample scenarios and thinking critically about how you would approach them.
• Be prepared to talk about your experience with compliance testing and regulatory requirements in the loan servicing industry.
• Show enthusiasm for the company culture and mission, and be prepared to talk about how you can contribute to it.
• Don't be afraid to ask questions about the role and the company during the interview process - it shows that you're interested and engaged.
• Consider creating a portfolio of your work, including examples of your data analysis and reporting skills, to share with the interviewer.