Remote Mortgage Loan Officer (Arkansas)
WFA Digital Insight
As the demand for remote mortgage loan officers continues to rise, with over 30% growth expected in the next year, professionals with expertise in customer service, data analysis, and financial regulations are in high demand. Zillow, a leading real estate marketplace, is at the forefront of this trend, leveraging technology to streamline the home financing process. With a strong background in mortgage lending and a keen eye for detail, candidates can thrive in this role. Before applying, it's essential to understand the complexities of the mortgage industry and the importance of building strong relationships with customers and partners. Zillow's commitment to innovation and customer satisfaction makes this an exciting opportunity for those looking to grow their career in a dynamic and supportive environment.
Job Description
About the Role
The Remote Mortgage Loan Officer position at Zillow is a unique opportunity to work with a leading real estate marketplace, leveraging technology to simplify the home financing process. This role involves originating and managing purchase mortgage loans from application through closing, ensuring compliance with all regulatory requirements. As a key member of the Zillow Home Loans team, you will be responsible for delivering a best-in-class customer experience and driving business growth through strategic partnerships.The role is part of Zillow's FinTech division, which is revolutionizing the home financing experience. You will be working in a collaborative, high-energy environment with a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry. The team is divided into two specialized lending teams, one focusing on high-volume, lead-driven sales and the other on consultative, market-based partnerships.
What You Will Do
- Originate and manage purchase mortgage loans from application through closing
- Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation
- Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners
- Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations
- Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement
- Partner with centralized processing, underwriting, and closing teams to move loans efficiently
- Deliver a consistent, high-quality customer experience through phone, email, and text communication
- Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions
- Maintain active licensing, complete required education, and participate in ongoing professional development
What We Are Looking For
- 2+ years of experience in mortgage lending, preferably in a remote or flexible work environment
- Strong knowledge of mortgage regulations, compliance, and industry standards
- Proficiency in Excel and experience with CRM and loan origination systems
- Excellent communication and customer service skills
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Active licensing in Arkansas or ability to obtain
Nice to Have
- Experience working with Zillow's ecosystem and technology platforms
- Knowledge of financial markets and trends
- Certification in mortgage lending or a related field
- Experience with data analysis and reporting tools
Benefits and Perks
- Competitive base pay and incentive compensation
- Opportunity to work with a leading real estate marketplace
- Flexible, remote work environment
- Ongoing professional development and education
- Access to cutting-edge technology and tools
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous PTO policy and paid holidays
- Remote stipend and equipment provided
How to Stand Out
- Ensure you have a strong understanding of mortgage regulations and compliance standards before applying.
- Develop your skills in Excel and experience with CRM and loan origination systems to stand out as a candidate.
- Showcase your ability to work in a fast-paced, dynamic environment and prioritize multiple tasks.
- Prepare examples of your experience in customer service and relationship-building to highlight during interviews.
- Research Zillow's ecosystem and technology platforms to demonstrate your interest in the company and role.
- Be prepared to discuss your experience with data analysis and reporting tools, and how you can apply these skills to the mortgage lending industry.
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