Remote Mortgage Loan Officer (Florida)

## About the Role As a Remote Mortgage Loan Officer at Zillow, you will be responsible for originating and managing purchase mortgage loans from application to closing, ensuring compliance with all requirements. You will be part of a team that is pushing the boundaries of the mortgage industry, leveraging Zillow's industry-leading technology, brand, and operational scale to deliver a best-in-class customer experience. Your day-to-day activities will involve building strong relationships with customers, managing an active pipeline, and staying current on market trends and regulatory requirements.

The role of a Mortgage Loan Officer at Zillow is critical to the company's mission of revolutionizing the home financing experience. You will be working in a collaborative, high-energy environment, with a team of innovators, problem solvers, and creative individuals who are passionate about making a difference in the mortgage industry. Your success will be driven by your ability to respond to customer needs, execute on loan origination, and perform in a structured, metrics-driven organization.

Zillow's mortgage lending team is divided into two specialized lending teams, each with its own unique approach to driving customer relationships and loan origination. One team leverages a high-volume, lead-driven, phone-based environment, while the other team focuses on a consultative, market-based model. Both teams are core to Zillow's purchase-focused mission and are equally backed by Zillow's industry-leading technology, brand, and operational scale.

## What You Will Do - Originate and manage purchase mortgage loans from application to closing, ensuring compliance with all requirements - Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation - Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners - Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations - Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement - Partner with centralized processing, underwriting, and closing teams to move loans efficiently - Deliver a consistent, high-quality customer experience through phone, email, and text communication - Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions - Maintain active licensing, complete required education, and participate in ongoing professional development - Collect, store, and use voiceprints (records of speech) for operational and compliance purposes

## What We Are Looking For - 2+ years of experience in mortgage lending, preferably in a remote or flexible work environment - Strong knowledge of mortgage lending regulations, laws, and industry standards - Excellent communication, customer service, and problem-solving skills - Ability to work in a fast-paced, dynamic environment and adapt to changing priorities - Strong analytical and organizational skills, with ability to manage multiple priorities and deadlines - Proficiency in Excel and other Microsoft Office applications - Active licensing and certification in mortgage lending, such as NMLS or equivalent - Strong understanding of mortgage lending software and technology, including CRM and LOS systems

## Nice to Have - Experience working with Zillow's mortgage lending platform and tools - Knowledge of digital marketing and lead generation strategies - Experience working in a high-volume, lead-driven environment - Certification in mortgage lending, such as CMPS or equivalent - Bilingual or multilingual skills, with ability to communicate with diverse customer base

## Benefits and Perks - Competitive base pay and incentive compensation structure - Comprehensive benefits package, including health, dental, and vision insurance - 401(k) matching program and retirement savings plan - Flexible remote work arrangement, with option to work from home or company office - Ongoing professional development and training opportunities - Access to Zillow's industry-leading technology and tools - Collaborative, dynamic work environment with opportunities for growth and advancement - Recognition and reward programs for outstanding performance and contributions

- To stand out in this role, focus on developing strong relationships with customers and partners, and stay up-to-date on market trends and regulatory requirements.

• Make sure to highlight your experience with mortgage lending software and technology, including CRM and LOS systems.
• Showcase your analytical and problem-solving skills, and be prepared to provide examples of how you've managed complex loan origination and customer service issues.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment, and how you adapt to changing priorities and deadlines.
• Consider obtaining certifications such as NMLS or CMPS to demonstrate your expertise and commitment to the field.
• Be sure to research Zillow's company culture and values, and be prepared to discuss how you align with their mission and vision.