Remote Mortgage Loan Officer (Massachusetts)

About the Role

The mortgage industry is rapidly evolving, and Zillow is leading the charge. With a strong focus on purchase-focused mortgage lending, the company is committed to delivering exceptional customer experiences. As a Mortgage Loan Officer, you will be responsible for guiding borrowers through the entire loan process, from initial contact to funding, ensuring a seamless and personalized experience.

The team at Zillow Home Loans is dedicated to reshaping how consumers buy, sell, and finance homes. With a strong emphasis on innovation and customer satisfaction, the company is poised for continued growth and success. As a Mortgage Loan Officer, you will be an integral part of this team, working closely with colleagues to drive business results and deliver outstanding customer experiences.

What You Will Do

• Originate and manage purchase mortgage loans from application through closing, ensuring compliance with all requirements
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations
• Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently
• Deliver a consistent, high-quality customer experience through phone, email, and text communication
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions
• Maintain active licensing, complete required education, and participate in ongoing professional development
• Utilize Excel to analyze data, track performance, and inform business decisions

What We Are Looking For

• 2+ years of experience in mortgage lending, with a focus on purchase-focused mortgage lending
• Strong knowledge of mortgage regulations, lending programs, and industry trends
• Excellent communication and customer service skills, with the ability to build strong relationships with customers and partners
• Proven track record of success in a fast-paced, metrics-driven environment
• Ability to work independently and as part of a team, with a strong emphasis on collaboration and teamwork
• Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
• Experience with CRM software, loan origination systems, and data-driven tools
• Active licensing and certification in mortgage lending, with a commitment to ongoing professional development

Nice to Have

• Experience working with Zillow's CRM and loan origination systems
• Knowledge of digital marketing and lead generation strategies
• Experience working in a remote or distributed team environment
• Familiarity with data analysis and performance metrics, with the ability to inform business decisions with data

Benefits and Perks

• Competitive base pay and incentive compensation structure
• Opportunities for professional growth and development, with a focus on ongoing education and training
• Collaborative, high-energy work environment with a team of innovators and problem solvers
• Access to cutting-edge technology and tools, including Zillow's CRM and loan origination systems
• Flexible remote work arrangement, with the option to work from home or a company office
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off
• Opportunities for networking and professional development, with a focus on building strong relationships within the industry
• Access to Zillow's extensive resources and support, including training and development programs, mentorship, and career coaching
• Recognition and reward for outstanding performance, with a focus on celebrating individual and team achievements

• Develop a strong understanding of mortgage regulations and lending programs to inform your work and provide tailored financing solutions to customers.
• Focus on building strong relationships with customers and partners, with a emphasis on delivering exceptional customer experiences.
• Utilize data analysis and performance metrics to inform business decisions and drive results.
• Be prepared to work in a fast-paced, metrics-driven environment, with a focus on meeting defined service levels and funding expectations.
• Consider obtaining certifications or specialized training in mortgage lending to enhance your skills and knowledge.
• Prepare to discuss your experience working with CRM software, loan origination systems, and data-driven tools, and be ready to provide specific examples of how you have used these tools to drive results.
• Research Zillow's company culture and values, and be prepared to discuss how your skills and experience align with the company's mission and vision.