Remote Mortgage Loan Officer (North Dakota)

## About the Role As a Remote Mortgage Loan Officer at Zillow, you will be responsible for originating and managing purchase mortgage loans from application through closing. You will be working in a collaborative, high-energy environment, leveraging your expertise to drive success. The role involves working with two specialized lending teams, one focusing on high-volume, lead-driven loan origination, and the other on consultative, market-based lending. Both teams are core to Zillow's purchase-focused mission and are backed by the company's industry-leading technology, brand, and operational scale.

The mortgage industry is rapidly evolving, with a growing demand for digital loan processing and personalized customer experiences. As a Mortgage Loan Officer at Zillow, you will be at the forefront of this change, working with a cutting-edge FinTech company to shape the future of home financing.

Zillow's Remote Mortgage Loan Officer role is an excellent opportunity for those looking to grow their career in the mortgage industry. With the company's commitment to innovation and customer satisfaction, you will be part of a team that is pushing the boundaries of what is possible in home financing.

## What You Will Do - Originate and manage purchase mortgage loans from application through closing - Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation - Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners - Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations - Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement - Partner with centralized processing, underwriting, and closing teams to move loans efficiently - Deliver a consistent, high-quality customer experience through phone, email, and text communication - Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions - Maintain active licensing, complete required education, and participate in ongoing professional development

## What We Are Looking For - Strong background in mortgage lending, with a focus on purchase loans - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and partners - Proficiency in Excel and experience with CRM and loan origination systems (LOS) - Ability to work in a fast-paced, metrics-driven environment, with a focus on meeting productivity metrics and funding expectations - Strong problem-solving skills, with the ability to think critically and outside the box - Active licensing and compliance with regulatory requirements - 2+ years of experience in mortgage lending, with a focus on purchase loans - Strong knowledge of lending programs and regulatory requirements

## Nice to Have - Experience with data-driven tools and analytics - Knowledge of Zillow's ecosystem and products - Experience working in a remote or distributed team environment - Certification in mortgage lending, such as the Certified Mortgage Banker (CMB) designation

## Benefits and Perks - Competitive base pay and incentive compensation structure - Opportunities for professional growth and development in a cutting-edge FinTech company - Collaborative, high-energy work environment with a team of innovative professionals - Access to industry-leading technology, tools, and resources - Flexible remote work arrangement, with the option to work from North Dakota - Comprehensive benefits package, including health, dental, and vision insurance - 401(k) matching and retirement savings plan - Paid time off and holidays

• Be prepared to showcase your skills in Excel and experience with CRM and loan origination systems (LOS). When applying, make sure to highlight your ability to work in a fast-paced, metrics-driven environment. To stand out, demonstrate your knowledge of lending programs and regulatory requirements, and be prepared to discuss your experience working with customers and partners. When negotiating salary, consider the company's incentive compensation structure and the opportunities for professional growth and development. Be sure to research the company's remote work policy and the expectations that come with working in a remote setting. Finally, be prepared to discuss your experience working in a collaborative, high-energy environment, and how you can contribute to the company's mission to revolutionize the home financing experience.