Remote Mortgage Loan Officer (Virginia)

About the Role

The role is based on a remote work model, with the option to work from a company office. You will be expected to work independently, with a high degree of autonomy, and collaborate with cross-functional teams to drive business growth. The mortgage industry is rapidly evolving, and Zillow is at the forefront of this change, leveraging technology and innovation to drive customer experience and business success.

As a Mortgage Loan Officer, you will be part of a specialized lending team that focuses on either high-volume, lead-driven, phone-based origination or consultative, market-based lending. Both teams are core to Zillow's purchase-focused mission and are backed by the company's industry-leading technology, brand, and operational support.

What You Will Do

• Originate and manage purchase mortgage loans from application through closing, ensuring compliance with regulatory requirements and company policies.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers, Zillow Preferred Agents, and local partners to drive business growth and customer satisfaction.
• Manage an active pipeline, meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently and ensure a seamless customer experience.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication, responding promptly to customer inquiries and resolving issues efficiently.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions and drive business growth.
• Maintain active licensing, complete required education, and participate in ongoing professional development to enhance skills and knowledge.

What We Are Looking For

• 2+ years of experience in mortgage lending, preferably in a remote or digital environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.
• Proficiency in Excel and experience with CRM and loan origination systems (LOS).
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Active licensing and certification in mortgage lending, with a strong understanding of regulatory requirements and industry trends.
• Experience working in a fast-paced, dynamic environment, with a high degree of autonomy and accountability.
• Strong customer service skills, with a focus on delivering exceptional customer experience and driving customer satisfaction.

Nice to Have

• Experience working with Zillow's technology and systems, including CRM and LOS.
• Knowledge of fintech and digital mortgage solutions, with a strong understanding of industry trends and developments.
• Experience working in a remote or distributed team environment, with a high degree of autonomy and self-motivation.
• Certification in mortgage lending, such as NMLS or other industry-recognized certifications.
• Experience with data analysis and interpretation, with the ability to drive business insights and inform decision-making.

Benefits and Perks

• Competitive base pay and incentive compensation structure, with opportunities for career growth and professional development.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Remote work arrangement, with the option to work from a company office or a remote location.
• Access to industry-leading technology and tools, including CRM and loan origination systems (LOS).
• Ongoing professional development and training, with opportunities for career growth and advancement.
• Collaborative and dynamic work environment, with a high degree of autonomy and accountability.
• Recognition and reward programs, with opportunities to receive bonuses and other incentives for outstanding performance.
• Flexible work arrangement, with the ability to work from home or a remote location, and flexible hours to accommodate different time zones and schedules.

• Tip: Develop a strong understanding of mortgage lending regulations and industry trends to stay ahead of the competition and drive business growth.
• Be prepared to showcase your analytical and problem-solving skills, with examples of how you have applied these skills in previous roles.
• Highlight your experience working with CRM and loan origination systems (LOS), and demonstrate your ability to leverage technology to drive business insights and inform decision-making.
• Develop a strong network of industry contacts, including partners, customers, and colleagues, to drive business growth and stay informed about industry trends and developments.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment, and demonstrate your ability to prioritize tasks, manage multiple projects, and work independently with a high degree of autonomy.
• Showcase your customer service skills, with examples of how you have delivered exceptional customer experience and driven customer satisfaction in previous roles.
• Consider obtaining certification in mortgage lending, such as NMLS or other industry-recognized certifications, to demonstrate your expertise and commitment to the industry.