Remote Operations & Support Administrator (PHP)
WFA Digital Insight
As the demand for skilled operations and support administrators continues to rise, with a 25% increase in remote job postings in 2025, professionals with strong technical and administrative expertise are in high demand. DevFinders, a UK-based company, is seeking a reliable and detail-oriented individual to support their operational and technical teams. With the shift to remote work, companies are looking for candidates who can work independently and manage multiple responsibilities. Before applying, candidates should be aware of the importance of strong Excel skills, excellent communication abilities, and the ability to work in a fast-paced environment.
Job Description
About the Role
The Remote Operations & Support Administrator role at DevFinders is a unique opportunity to work with a UK-based company that combines operations, administration, customer support, and technology. As a key member of the team, you will be responsible for managing helpdesk tickets, maintaining operational reports, and providing excellent customer service. The company is looking for a reliable and detail-oriented individual who can work independently in a remote environment.The role entails working closely with the operational and technical teams to ensure the smooth running of the business. You will be responsible for managing multiple responsibilities, including helpdesk management, procurement, and customer service. The company is committed to providing a dynamic and supportive work environment, with opportunities for professional growth and development.
The team you will be working with is a close-knit group of professionals who are passionate about delivering exceptional results. The company culture is built on teamwork, innovation, and continuous improvement. As a remote worker, you will be expected to be self-motivated, flexible, and able to work independently.
What You Will Do
- Manage and allocate helpdesk tickets to ensure timely resolution of customer queries
- Maintain and update operational reports to track key performance indicators
- Monitor support queues and service levels to ensure excellent customer service
- Maintain hardware and software asset registers to track company assets
- Assist with purchasing and supplier management to ensure cost-effective procurement
- Track equipment orders and replacements to ensure seamless operations
- Respond to customer and internal support enquiries to provide excellent customer service
- Maintain accurate records and documentation to ensure compliance with company policies
- Support continuous improvement of operational processes to drive business efficiency
- Collaborate with the technical team to resolve technical issues and improve system performance
- Provide training and support to colleagues on new systems and processes
What We Are Looking For
- Minimum 2 years of experience in administration and technical support
- Strong Excel, Outlook, Word, and Teams skills
- Excellent communication and customer service abilities
- Strong attention to detail and organisational skills
- Ability to work independently in a remote environment
- Technical knowledge and troubleshooting experience are advantageous
- Strong problem-solving skills and ability to think critically
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with helpdesk management software and customer relationship management systems
Nice to Have
- Experience with procurement and supplier management
- Knowledge of IT service management frameworks and best practices
- Certification in ITIL or similar industry-recognized certification
- Experience with remote work and virtual team collaboration
Benefits and Perks
- Fully remote position with flexible working hours
- 40 days paid holiday annually
- Opportunity to work with a UK-based organisation and gain international experience
- Exposure to multiple areas of business operations and opportunities for professional growth
- Competitive salary and benefits package
- Access to training and development opportunities to improve skills and knowledge
- A dynamic and supportive work environment with a close-knit team of professionals
- Regular team meetings and social events to stay connected with colleagues
How to Stand Out
- tip: Make sure to highlight your technical skills, including Excel, Outlook, and Teams, in your resume and cover letter to stand out from other applicants.
- tip: Showcase your problem-solving skills and ability to think critically by providing examples of times when you had to troubleshoot technical issues or resolve complex customer queries.
- tip: Demonstrate your ability to work independently in a remote environment by sharing experiences of successful remote work arrangements or self-directed projects.
- tip: Be prepared to discuss your experience with helpdesk management software and customer relationship management systems during the interview.
- tip: Research the company culture and values to understand their expectations and show your enthusiasm for the role and the company.
- tip: Prepare to ask questions during the interview, such as what a typical day looks like in the role or what opportunities there are for professional growth and development.
- tip: Be transparent about your salary expectations and be prepared to negotiate based on industry standards and your level of experience.
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