Remote role: Senior Technical Account Manager (Kubernetes / DevSecOps)

About the Role

Day-to-day, you will work closely with both engineering and customer teams to identify and address technical requirements, ensuring seamless integration and optimal performance of the solutions. Your experience in navigating complex technical landscapes, coupled with your ability to communicate effectively with non-technical stakeholders, will be invaluable in this capacity.

Given the nature of Maania's client base, experience working within federal, DoD, or regulated environments is highly advantageous. Candidates must be U.S. citizens and eligible for security clearance, as the role may involve sensitive information and projects.

What You Will Do

• Lead technical discussions and demonstrations to showcase the capabilities of Kubernetes and DevSecOps solutions to potential and existing clients.
• Design and implement tailored solutions for clients, taking into account their specific needs and regulatory requirements.
• Collaborate with internal engineering teams to develop and refine platform offerings based on customer feedback and market trends.
• Manage and own customer relationships, serving as the primary technical point of contact for assigned accounts.
• Develop and maintain detailed technical documentation and guides for both internal and external use.
• Conduct workshops, webinars, and other educational events to promote the adoption of Kubernetes and DevSecOps practices among clients.
• Stay updated on the latest developments in Kubernetes, DevSecOps, and related technologies, applying this knowledge to improve service delivery.
• Work closely with the sales team to identify new business opportunities and support the development of sales strategies.
• Provide post-sales support to ensure customer satisfaction and identify opportunities for upselling or cross-selling.

What We Are Looking For

• Customer-facing technical experience in roles such as Technical Account Manager, Solutions Architect, Sales Engineer, or similar.
• Hands-on experience with Kubernetes in production environments, including deployment, management, and troubleshooting.
• Familiarity with DevSecOps practices and CI/CD pipelines, with the ability to implement security into all phases of the development lifecycle.
• Strong understanding of cloud computing platforms and their integration with Kubernetes.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage time effectively.
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.

Nice to Have

• Experience working with federal, DoD, or regulated environments, including knowledge of relevant compliance standards.
• Familiarity with containerization technologies beyond Kubernetes, such as Docker.
• Certification in Kubernetes administration or a related field.
• Experience with agile development methodologies and version control systems like Git.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work with cutting-edge technologies in a rapidly evolving field.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Professional development opportunities, including training and certification programs.
• Flexible remote work arrangements, allowing for a better work-life balance.
• Comprehensive health insurance and retirement plans.
• Generous paid time off policy, including vacation days, sick leave, and holidays.

• Build a Strong Foundation in Kubernetes: Ensure you have hands-on experience with Kubernetes in production environments, as this is a key requirement for the role.
• Develop Your DevSecOps Knowledge: Familiarize yourself with DevSecOps practices, including CI/CD pipelines and security integration, to stand out as a candidate.
• Highlight Customer-Facing Experience: Emphasize any customer-facing technical experience you have, as the ability to lead technical conversations and guide platform adoption is crucial.
• Prepare to Discuss Complex Technical Concepts: Be ready to explain complex technical ideas in simple terms, showcasing your ability to communicate effectively with non-technical stakeholders.
• Stay Updated on Industry Trends: Keep current with the latest developments in Kubernetes, DevSecOps, and related technologies to demonstrate your commitment to professional development.
• Showcase Your Problem-Solving Skills: Provide examples of complex technical issues you've analyzed and solved, highlighting your ability to think creatively and develop effective solutions.
• Be Prepared to Discuss Security Clearance: As the role may involve sensitive information, be prepared to discuss your eligibility for security clearance and any relevant experience working in secure environments.