Remote Scheduling & Sales Specialist
WFA Digital Insight
The demand for skilled sales specialists in healthcare has skyrocketed, with a notable 25% increase in remote roles over the past year. As the hearing health industry continues to evolve, professionals with a passion for delivering exceptional client experiences are in high demand. WSAudiology's commitment to providing Wonderful Sound for All sets them apart, and candidates with bilingualism in French and English have a competitive edge. Before applying, consider the importance of empathy and sales skills in this role, as well as the need for adaptability in a rapidly changing industry.
Job Description
About the Role
WSAudiology is seeking a highly motivated Remote Scheduling and Sales Specialist to join their growing team. As a key member of the inside sales team, you will play a crucial role in delivering exceptional client experiences and driving sales growth. The ideal candidate will have a passion for hearing health and a strong sales background, with the ability to work independently and as part of a team.The role entails working closely with clients to understand their needs and provide tailored solutions, as well as collaborating with clinic teams to maximize booking schedules. If you are a results-driven individual with excellent communication skills and a passion for sales, this could be the perfect opportunity for you.
Reporting to the sales manager, you will be responsible for meeting and exceeding daily Key Performance Indicators (KPIs) and overall targets, while ensuring each interaction is consistent with the standards of WSAudiology.
What You Will Do
- Support sales targets by contacting prospective clients to book an appointment with a hearing care professional
- Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments
- Meet and exceed daily KPIs and overall targets while ensuring each interaction is consistent with standards of WSAudiology
- Participate in daily/weekly team meetings to share feedback and practice sales skills
- Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)
- Communicate and work effectively with clinic teams to maximize booking schedules
- Utilize existing leads to grow the client base by depicting WSAudiology's clinics as the destination of choice for top-tier hearing care
- Stay up-to-date with industry trends and developments to continuously improve sales strategies
- Collaborate with the marketing team to develop and implement targeted promotions
- Analyze sales data to identify areas for improvement and optimize sales performance
What We Are Looking For
- 1+ years of experience in inside sales or high-volume appointment scheduling
- Health industry experience is considered an asset
- Able to exercise empathy and lead the conversation to obtain client bookings with individuals experiencing hearing loss
- Preference given to candidates who are demonstrably bilingual (English, French)
- Highly motivated and goal-driven to exceed KPIs
- Prior experience with CRM systems and willingness to learn new software and tools
- Strong integrity, professionalism, and work ethic
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
Nice to Have
- Experience working in a remote environment
- Familiarity with sales and marketing software
- Certification in sales or a related field
- Experience working with diverse client populations
Benefits and Perks
- Competitive hourly rate
- Bonus structure based on performance
- Comprehensive benefits package, including health, dental, and vision coverage
- Generous time off policies, including paid vacation and sick leave
- Remote work arrangement with flexible scheduling
- Professional development opportunities, including training and education assistance
- Access to LinkedIn learning and mentorship programs
- Employer-matched RRSP program
How to Stand Out
- Develop a strong understanding of the hearing health industry and stay up-to-date with industry trends and developments
- Practice your sales skills and prepare to provide examples of successful sales experiences
- Highlight any experience working with CRM systems and sales software
- Be prepared to discuss your ability to work independently and as part of a team
- Research WSAudiology's values and mission to demonstrate your passion for the company and role
- Prepare questions to ask the interviewer, such as what a typical day looks like and opportunities for growth and development
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