Renewal Manager
Customer Success
Excel
WFA Digital Insight
As the demand for skilled customer success professionals grows, Asana's Renewal Manager role stands out for its focus on strategic negotiation and account management. With the rise of remote work, companies are looking for specialists who can build strong relationships and drive revenue growth. If you have a keen eye for detail and excel in Excel, this role could be the perfect fit. Be prepared to showcase your ability to navigate complex customer requests and drive on-time renewal closures.
Job Description
About the Role
The Renewals team at Asana plays a critical role in driving customer satisfaction and revenue growth. As a Renewal Manager, you will oversee client renewals, negotiate contracts, and identify growth opportunities.Responsibilities
- Negotiate contract renewals using commercial judgment
- Identify customer needs and demonstrate strong account management capabilities
- Engage decision-makers to identify customer requirements and budget
- Develop and deliver win-win negotiation strategies
- Maintain and report an accurate rolling 150-day forecast
Requirements
- Strong negotiation and account management skills
- Proficiency in Excel
- Ability to navigate complex customer requests and drive on-time renewal closures
How to Stand Out
- Develop a strong understanding of Asana's pricing and packaging to effectively negotiate contracts
- Prepare examples of successful negotiation strategies and their outcomes
- Showcase your ability to analyze data and identify trends in renewal forecasts
- Be ready to discuss your experience with CRM systems, such as SFDC/Clari
- Highlight your skills in building strong relationships with cross-functional teams, such as Deal Desk, Sales Operations, and Customer Success
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.