Renewal Manager (LATAM)
WFA Digital Insight
The demand for skilled renewal managers in the LATAM region has surged, with companies like TestGorilla leading the charge. As the remote job market continues to evolve, professionals with expertise in HubSpot, AI, and customer success are in high demand. With the growth of skills-based talent discovery platforms, the need for professionals who can navigate complex commercial negotiations and drive revenue growth has never been more pressing. TestGorilla's commitment to democratizing opportunity and replacing bias with fairness makes this role particularly compelling. Before applying, candidates should be aware of the importance of balancing commercial execution with customer empathy and the need to thrive in a fast-paced environment.
Job Description
About the Role
The Renewal Manager role at TestGorilla is a critical position that requires a unique blend of commercial acumen, customer empathy, and technical expertise. As a Renewal Manager, you will be responsible for managing the full renewal lifecycle for a high-volume portfolio of accounts, ensuring timely and accurate execution of contracts from initial outreach to signature. This is a quota-carrying role that demands a deep understanding of the customer's needs, as well as the ability to confidently navigate pricing negotiations and deploy proactive save plays to retain at-risk customers.The Renewal Manager will be an integral part of the Account Management Team, working closely with cross-functional teams to ensure customers are realizing value well before renewal conversations begin. This role will leverage AI as a tool to improve the coverage of the customer book, working with tools like Claude and N8n to increase the ability to manage a book of customers in a high-performing, fast-paced environment.
TestGorilla is a 100% remote company, founded in 2020 with the mission of placing 1 billion people in their dream jobs. The company is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. As a Renewal Manager, you will be part of a global team that is passionate about replacing bias with fairness and democratizing opportunity.
What You Will Do
- Manage the full renewal lifecycle for a high-volume portfolio of accounts in the NAMER and LATAM regions
- Drive credit adoption by guiding customers through the migration from legacy plans to the new usage-based pricing model
- Proactively identify churn risks using product usage data, support histories, and customer health signals
- Deploy targeted save plays to retain customers and drive growth within the customer book
- Confidently lead commercial negotiations around pricing changes, annual uplifts, discounts, and credit-based conversations
- Leverage automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline
- Maintain impeccable CRM hygiene and deliver accurate, data-driven revenue forecasts
- Partner cross-functionally with Customer Success and Support teams to ensure customers are seeing continuous value
- Uphold TestGorilla's behaviors and foster an inclusive, supportive culture
- Collaborate effectively with global colleagues across teams and time zones
What We Are Looking For
- Experience in a similar role, preferably in the tech or software industry
- Strong understanding of HubSpot and CRM tools
- Proficiency in managing a large pipeline with precision and ensuring nothing slips through the cracks
- Ability to confidently navigate commercial negotiations and drive growth within the customer book
- Strong customer empathy and understanding of the customer's needs
- Experience working with AI tools and leveraging automation to improve workflows
- Strong data analysis skills and ability to deliver accurate, data-driven revenue forecasts
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and thrive under pressure
- Strong understanding of the LATAM market and customer needs
Nice to Have
- Experience working in a 100% remote environment
- Familiarity with tools like Claude and N8n
- Certification in HubSpot or similar CRM tools
- Experience working with cross-functional teams across different time zones
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a leading skills-based talent discovery platform
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible working hours and remote work setup
- Access to the latest tools and technologies
- Comprehensive health insurance package
- Generous paid time off policy
How to Stand Out
- Tip: Make sure to highlight your experience with HubSpot and CRM tools in your resume and cover letter.
- To stand out, showcase your ability to confidently navigate commercial negotiations and drive growth within the customer book.
- When applying, be prepared to talk about your experience working with AI tools and leveraging automation to improve workflows.
- Tip: Research the LATAM market and customer needs to demonstrate your understanding of the region.
- Be prepared to discuss your experience working in a fast-paced environment and thriving under pressure.
- When negotiating salary, be sure to highlight your skills and experience, and be prepared to discuss your expectations.
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