Renewals Manager - Brazil

GitlabGitlab·Remote(Remote, Brazil)
Other
HubSpotSalesforceAdjustExcelGoogle Sheets

WFA Digital Insight

As demand for skilled renewals professionals grows, Gitlab's remote Renewals Manager role stands out. With a strong focus on AI-driven productivity, this role requires expertise in HubSpot, Salesforce, and Excel. Given the current market context, where customer retention is key, candidates with a background in digital marketing and paid media will have an edge. Before applying, consider how your skills align with Gitlab's values and high-performance culture.

Job Description

About the Role

Gitlab is seeking a Renewals Manager to own the end-to-end renewal lifecycle for a defined portfolio of customers. The successful candidate will protect and grow recurring revenue while ensuring a smooth experience at every contract touchpoint.

Responsibilities

  • Engage customers ahead of renewal to lead pricing and commercial discussions
  • Negotiate complex agreements and proactively address risk
  • Work closely with Sales, Customer Success, Finance, Legal, and Product to forecast outcomes, reduce churn, and uncover expansion opportunities

Requirements

  • Proficiency in HubSpot, Salesforce, Adjust, Excel, and Google Sheets
  • Experience in a similar role, preferably in a fast-paced, tech-driven environment

Nice to Have

  • Knowledge of DevSecOps platforms and AI-driven productivity tools
  • Experience working with global teams and customers

Benefits

  • Opportunity to work with a leading DevSecOps platform
  • Collaboration with a high-performance team driven by innovation and knowledge exchange

How to Stand Out

  • Familiarize yourself with Gitlab's values and how they impact the company culture and customer relationships.
  • Showcase your proficiency in HubSpot, Salesforce, and other required tools through specific examples or certifications.
  • Prepare to discuss your experience with customer renewals, retention strategies, and how you've handled complex negotiations in the past.
  • Highlight any experience you have with AI-driven productivity tools and how you've integrated them into your workflow.
  • Be ready to provide examples of how you've identified and acted upon expansion opportunities within existing customer portfolios.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.