Renewals Manager

GitlabGitlab·Remote(Remote, North America)·Work From Anywhere
Other
HubSpotSalesforceAdjustExcelGoogle Sheets

WFA Digital Insight

In the current remote job market, demand for skilled Renewals Managers has surged as companies prioritize customer retention. With over 50 million registered users, Gitlab is a major player in the DevSecOps space, and this role offers a chance to work with a high-growth company. As companies increasingly rely on digital solutions, skills like HubSpot and Salesforce are in high demand. Candidates should be prepared to leverage AI and data analysis to drive renewals and revenue growth.

Job Description

About the Role

The Renewals Manager will own the end-to-end renewal lifecycle for a defined portfolio of GitLab customers. This includes protecting and growing recurring revenue, ensuring a smooth experience at every contract touchpoint, and engaging customers ahead of renewal. The role involves leading pricing and commercial discussions, negotiating complex agreements, and proactively addressing risk.

Responsibilities

  • Own the end-to-end renewal lifecycle for a defined portfolio of customers
  • Protect and grow recurring revenue
  • Engage customers well ahead of renewal
  • Lead pricing and commercial discussions
  • Negotiate complex agreements

Requirements

  • Experience with HubSpot, Salesforce, Adjust, Excel, and Google Sheets

Nice to Have

  • Experience in a similar Renewals or Sales role

How to Stand Out

  • Be prepared to showcase your experience with HubSpot and Salesforce, highlighting specific examples of how you've used these tools to drive renewals and revenue growth.
  • Develop a strong understanding of the DevSecOps space and Gitlab's position within it, demonstrating your ability to communicate complex ideas to customers.
  • Practice negotiating complex agreements and addressing risk, using scenarios to illustrate your approach.
  • Prepare to discuss how you've leveraged AI and data analysis in previous roles to inform your renewals strategy.
  • Make sure your portfolio includes concrete metrics and achievements from your previous experience in sales or renewals, such as revenue growth or customer retention rates.

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