Repair Representative - St. Louis, MO
Other
Excel
WFA Digital Insight
As the demand for skilled customer service representatives in the automotive industry continues to grow, roles like this Repair Representative position at Enterprise Mobility are becoming increasingly sought after. With the rise of remote work, companies are looking for professionals who can effectively manage emergency situations and provide top-notch support to clients. In this role, you'll have the opportunity to work with a leading mobility company and develop your skills in negotiation, analysis, and customer service. According to recent trends, the job market for remote customer service representatives has seen a significant surge, with a 25% increase in job postings over the past year.
Job Description
About the Role
The Repair Representative role at Enterprise Mobility is a unique opportunity to work with a leading mobility company and develop your skills in customer service, negotiation, and analysis. As a Repair Representative, you will be responsible for assisting customers with emergency needs, including tow, rental, and physical damage coordination. You will work closely with various teams to ensure accurate and cost-effective repairs, and provide exceptional customer service to clients. In this role, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.What You Will Do
- Field calls to assist customers with emergency needs, including tows, rentals, and physical damage coordination
- Analyze and negotiate repair time and parts prices with glass vendors and tow facilities
- Ensure payment of vehicle repairs and parts invoices in a timely manner
- Review Fleet Group and Vendor insurance compliance and process issues
- Handle certificate renewals and report findings to the Repair/Compliance Supervisor
- Work closely with all Risk Management teams to achieve and maintain department expectations and goals
- Assist Claims Support Coordinators and Repair Compliance Coordinators as needed
- Coordinate body shop, dealership, and miscellaneous repair facility repairs as needed
- Analyze and negotiate repair time and parts prices with body shops, dealerships, and miscellaneous repair facilities
What We Are Looking For
- Minimum of one year of customer service experience
- Minimum of one year of administration experience
- Intermediate knowledge of Microsoft Office applications, including Excel
- Automotive repair experience preferred
- Bachelor's Degree or Associate's Automotive Degree in Collision Repair or similar field preferred
- Must reside in the St. Louis Metropolitan area
- Must be authorized to work in the United States and not require work authorization sponsorship
- Must have reliable and consistent high-speed internet access
- Strong analytical and negotiation skills
- Excellent communication and customer service skills
Nice to Have
- Experience working in a remote or home-based environment
- Familiarity with fleet management software and systems
- Certification in automotive repair or a related field
Benefits and Perks
- Competitive hourly pay rate
- Comprehensive benefits package, including paid vacation and choice time days
- Medical, dental, and vision insurance benefits
- Dependent spending account, health savings account, life and disability insurance
- Fertility benefits and Employee Assistance Programs
- Profit sharing and 401(k) employer match
- Discounts on company services and products
- Opportunities for professional development and growth
How to Stand Out
- Be prepared to provide specific examples of your customer service experience and how you handled emergency situations
- Make sure you have a reliable and consistent high-speed internet connection to work from home
- Develop your analytical and negotiation skills to effectively manage repairs and communicate with clients
- Familiarize yourself with Microsoft Office applications, including Excel, to succeed in this role
- Consider obtaining certification in automotive repair or a related field to increase your chances of getting hired
- Be prepared to ask questions during the interview, such as what a typical day looks like and what opportunities there are for growth and development
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