Retail Supervisor

About the Role

About Farmfoods

What You Will Do

• Manage the shop in the manager's absence, ensuring customers are looked after, deliveries are processed efficiently, and shop routines are completed to maintain a safe, clean, and tidy environment.
• Open and close the shop, handle cash transactions, place orders, and develop your team of retail assistants.
• Take responsibility for controlling operational costs, including shrinkage, waste, and payroll.
• Build strong working relationships with your team and customers, ensuring a positive and productive work environment.
• Support the training and development of retail assistants to enhance their skills and performance.
• Ensure all shop routines are completed to the highest standard, maintaining a clean and tidy shop at all times.
• Handle customer complaints and issues professionally and efficiently.
• Collaborate with the manager to implement sales strategies and promote products.
• Maintain a high level of product knowledge to advise customers and make recommendations.

What We Are Looking For

• A friendly, positive, and hard-working approach to your role, with the ability to motivate and support your team.
• Experience as a supervisor, team leader, or manager in retail or a similar industry, though applicants looking to start their retail management career are also encouraged to apply.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
• Trustworthiness and reliability, as you will be an important part of a small team and will be required to work independently at times.
• Basic math skills for handling cash and operating a till.
• Ability to work flexibly, including weekends and varying shifts.
• Willingness to complete a Basic DBS check (England/Wales) or Disclosure Scotland check (Scotland) if hired.

Nice to Have

• Previous experience in a customer-facing role, preferably in retail.
• Basic knowledge of health and safety procedures and regulations.
• Familiarity with inventory management and stock control systems.

Benefits and Perks

• Competitive hourly pay rate of £13.61.
• Guaranteed minimum of 39 hours of work per week, with the potential for overtime.
• 30 days of holiday each year.
• Great training and development opportunities to enhance your skills and career prospects.
• 15% staff discount on products in any of our 300+ shops.
• A smart uniform provided.
• Free life assurance.
• Workplace pension scheme.
• A staff benefits package, including access to a virtual GP, discounted services, and products such as cinema tickets, gym memberships, days out, and travel.

• Ensure your CV and cover letter highlight your leadership and customer service skills, as these are key to the Retail Supervisor role.
• Practice scenarios that demonstrate your ability to handle customer complaints and team management issues.
• Familiarize yourself with basic inventory management principles and be prepared to discuss how you would implement these in a retail environment.
• Show enthusiasm for the retail industry and Farmfoods' unique approach to customer service.
• Be prepared to discuss your flexibility regarding working hours and how you manage a varied shift pattern.
• Consider creating a portfolio that showcases any previous retail experience or relevant training you've undergone.
• Research Farmfoods' company culture and values to understand how you can contribute to their mission and vision.