Revenue Cycle Liason

About the Role

The Revenue Cycle Liaison will be part of a dynamic team that values collaboration, respect, and kindness. You'll work closely with the business office, IS&T Epic Application Analysts, and vendor representatives to troubleshoot and resolve issues. Your expertise will be essential in maintaining the integrity of the billing system and ensuring compliance with regulatory requirements.

MultiCare is committed to providing a supportive and inclusive work environment, with a range of benefits and perks that promote work-life balance and employee well-being. As a Revenue Cycle Liaison, you'll have the opportunity to grow your career in a dynamic and rapidly evolving industry, with access to professional development opportunities and a competitive salary.

What You Will Do

• Analyze self pay A/R and billing systems to identify issues and develop solutions
• Serve as a liaison between vendors, managers, and internal stakeholders to resolve problems
• Collaborate with IS&T Epic Application Analysts and vendor representatives to troubleshoot and implement process improvements
• Develop and maintain reports to track key performance metrics and identify areas for improvement
• Provide training and support to staff members on billing and A/R procedures
• Work with Patient Financial Services and Revenue Integrity to resolve complex billing issues
• Collaborate with external payers to resolve payment discrepancies
• Stay up-to-date with regulatory requirements and industry trends to ensure compliance and best practices
• Participate in quality improvement initiatives to optimize revenue cycle operations

What We Are Looking For

• 2+ years of college or medical business school preferred
• 5+ years of relevant healthcare billing experience with a background in research and analysis
• 2+ years of computer experience or training, with proficiency in Epic systems
• Strong analytical and problem-solving skills, with the ability to work independently
• Excellent communication and collaboration skills, with experience working with vendors and internal stakeholders
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to maintain accurate records
• Experience with data analysis and reporting, with the ability to interpret complex data sets
• Certification in medical billing or a related field (optional but preferred)

Nice to Have

• Experience with electronic health records (EHRs) and practice management systems
• Knowledge of ICD-10 and CPT coding principles
• Familiarity with Medicare and Medicaid regulations
• Certification in revenue cycle management or a related field

Benefits and Perks

• Competitive salary (range: $61,172.80 - $84,489.60)
• Comprehensive benefits package, including medical, dental, and retirement benefits
• Generous PTO and paid holidays
• Access to professional development opportunities, including tuition assistance and training programs
• Collaborative and supportive work environment with a commitment to work-life balance
• Remote work options and flexible scheduling
• Employee recognition and reward programs
• Access to employee assistance programs and mental health resources

• Develop a strong understanding of Epic systems and revenue cycle operations to stand out as a candidate
• Highlight your analytical and problem-solving skills, with examples of how you've applied them in previous roles
• Be prepared to discuss your experience working with vendors and internal stakeholders, and how you've built strong relationships
• Show a willingness to learn and adapt to new systems and technologies, with a commitment to ongoing professional development
• Emphasize your attention to detail and organizational skills, with examples of how you've maintained accurate records and managed multiple priorities
• Research MultiCare's values and mission, and be prepared to discuss how your own values and goals align with the organization's