Revenue Cycle Supervisor

About the Role

The supervisor also acts as a key point of contact for clients, monitoring performance metrics, addressing operational issues, and fostering strong client relationships through regular communication and collaboration. This position reflects the mission, vision, and values of QHR, adhering to the organization’s Code of Ethics and Corporate Compliance Program, and complying with all relevant policies, procedures, guidelines, and regulatory and accreditation standards.

Given the nature of the role, the ability to work remotely is not just a benefit but a requirement, necessitating strong digital skills to manage and communicate effectively with the team and clients.

What You Will Do

• Supervise and coordinate the daily activities of billing specialists to ensure high-quality work and compliance with regulations.
• Monitor and ensure that all billing functions are performed in accordance with established policies and procedures.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide training, support, and guidance to billing specialists to enhance their skills and knowledge.
• Resolve escalated billing issues and address client concerns in a timely and professional manner.
• Analyze and report on key performance metrics to management and clients.
• Maintain accurate and up-to-date records and reports.
• Ensure compliance with all relevant laws, regulations, and standards.
• Collaborate with other departments to achieve organizational goals.
• Develop and maintain strong relationships with clients through regular communication and excellent customer service.

What We Are Looking For

• At least 3 years of experience in a supervisory role within a revenue cycle or billing environment.
• Strong knowledge of billing regulations, laws, and standards, including CMS regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Experience with remote work and digital communication tools.
• Certification in a relevant field (e.g., CPAM, CPC) is preferred.
• A bachelor’s degree in a related field (e.g., healthcare administration, business).

Nice to Have

• Experience with electronic health records (EHRs) and practice management systems (PMS).
• Knowledge of data analysis and reporting tools.
• Familiarity with quality improvement initiatives and outcomes-based care models.
• Spanish or other language proficiency to support diverse client bases.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading healthcare organization.
• Professional development and growth opportunities.
• Flexible remote work arrangements.
• Access to cutting-edge digital tools and technologies.
• Comprehensive health insurance and retirement plans.
• Generous paid time off and holidays.

• Ensure your resume highlights specific experience in billing and revenue cycle management, especially in a supervisory capacity.
• Be prepared to discuss how you handle remote team management and communication strategies in previous roles.
• Familiarize yourself with the latest CMS regulations and billing standards to demonstrate your expertise.
• Prepare examples of process improvements you have implemented in previous roles to enhance efficiency and productivity.
• Consider obtaining or highlighting relevant certifications (e.g., CPAM, CPC) to increase your competitiveness for the role.
• When negotiating salary, be prepared to discuss your expectations based on industry standards and the value you can bring to the organization.