Revenue & Operations Manager
WFA Digital Insight
As the shift to remote work continues to dominate the job market, professionals with expertise in digital operations are in high demand. With a 25% increase in remote job postings in the last year, companies like Hire Hangar are looking for seasoned leaders to drive growth and scalability. The Revenue & Operations Manager role at Hire Hangar stands out for its focus on building a recurring-revenue services model and driving MRR growth. To succeed, candidates will need to bring a unique combination of commercial and operational acumen, as well as experience leading distributed teams. Before applying, candidates should be prepared to showcase their ability to own both revenue growth strategy and operational infrastructure, as well as their experience with remote collaboration platforms and tools.
Job Description
About the Role
The Revenue & Operations Manager at Hire Hangar is a senior, hands-on leadership role that requires a unique combination of commercial and operational expertise. As a key member of the team, you will be responsible for leading the growth and operational infrastructure of the company, with a focus on building a recurring-revenue services model. This role is ideal for a seasoned professional who has experience growing a services business from early stage toThe day-to-day responsibilities of this role will involve owning the full revenue engine, from pipeline generation to client onboarding and retention. You will also be responsible for leading a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms. As a key leader in the company, you will be expected to drive MRR growth, improve client retention, and build the operational infrastructure necessary to support scalable growth.
What You Will Do
- Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention
- Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms
- Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed
- Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums
- Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner
- Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols
- Plan and manage team capacity so delivery quality is never sacrificed during growth phases
- Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems
- Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable
- Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency
What We Are Looking For
- Proven experience growing a services business from early stage to -5M in revenue
- Experience owning both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)
- Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related
- Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling
- Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes
- Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote
- Prior remote work experience, fluency with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar)
- Experience working with US or UK-based companies
Nice to Have
- Experience targeting and closing $2M-4M B2B service companies as clients
- History of building and managing referral or partner ecosystems (accountants, attorneys, lenders, financial advisors)
- High comfort operating without a big company infrastructure—you prefer ownership, speed, and scrappiness over bureaucracy
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a fast-growing global company
- Remote work environment with flexible hours
- Access to cutting-edge collaboration tools and technology
- Professional development opportunities
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health insurance and retirement plan
- Generous paid time off and holiday policy
How to Stand Out
- Tip: Make sure to highlight your experience with remote collaboration platforms and tools in your application, as this is a key requirement for the role.
- To stand out, showcase your ability to drive MRR growth and improve client retention through data-driven decision making.
- Be prepared to walk through your experience building and managing a recurring-revenue services model, and how you have handled challenges in the past.
- When discussing your experience leading distributed teams, focus on specific examples of how you have managed performance and held team members accountable to outcomes.
- Don't be afraid to ask about the company culture and values during the interview process, as this will give you insight into whether you will be a good fit for the role and the organization.
- Consider creating a portfolio that showcases your experience and skills in revenue and operations management, and be prepared to discuss it during the interview process.
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