RevOps Apps & Automation Manager

About the Role

The ideal candidate will have a deep understanding of CX tech stack management, AI innovation, and revenue operations, as well as excellent communication and collaboration skills. You will be working closely with stakeholders to determine the best strategy for tool utilization, partnering with enablement to address targeted areas for improvement, and leveraging AI to streamline and standardize project methodologies and productivity tools across the CX organization.

What You Will Do

• Own the CX tech stack from end to end, continually identifying areas for tool consolidation, growth, and optimization
• Ensure CSMs and sellers have the most automated and efficient workflows by defining program controls, processes, and governance structures for all systems
• Leverage AI to streamline and standardize project methodologies and productivity tools across the CX organization to drive continuous improvement
• Work with stakeholders to determine the best strategy for tool utilization, partnering with enablement to address targeted areas for improvement
• Own the success metrics of each tool you own, ensuring maximum ROI and tracking user adoption
• Collaborate with counterparts in product, product marketing, finance, and marketing to carry out change management for system rollouts and integrations
• Operate in a proactive and flexible manner, with the ability to lead multiple projects at once and pivot quickly when priorities change
• Continuously monitor and analyze the performance of the CX tech stack, identifying opportunities for improvement and implementing changes as needed
• Develop and maintain documentation of the CX tech stack, including system architecture, workflows, and user guides

What We Are Looking For

• 5+ years of experience in a revenue operations or related role, with a focus on CX tech stack management and AI innovation
• Proven track record of success in managing and optimizing revenue-generating systems and workflows
• Strong understanding of AI and machine learning principles, with experience in applying these technologies to drive business growth
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable insights
• Experience with Excel and other spreadsheet software, with the ability to create complex formulas and models
• Strong project management skills, with the ability to lead multiple projects simultaneously and prioritize tasks effectively
• Bachelor's degree in a related field, such as computer science, engineering, or business administration

Nice to Have

• Experience with sales and marketing automation platforms, such as Salesforce or Marketo
• Knowledge of data analytics and visualization tools, such as Tableau or Power BI
• Certification in a related field, such as revenue operations or sales and marketing automation
• Experience working in a remote or distributed team environment
• Familiarity with agile development methodologies and version control systems, such as Git

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company that is revolutionizing the revenue operations industry
• Collaborative and dynamic work environment, with a team of experienced and dedicated professionals
• Flexible and autonomous work environment, with the ability to work remotely from any location in the United States
• Professional development opportunities, including training and certification programs
• Access to the latest tools and technologies, including AI and machine learning platforms
• Recognition and reward for outstanding performance, including bonuses and stock options

• Be prepared to showcase your experience with CX tech stack management and AI innovation, and explain how you have applied these skills to drive business growth in previous roles.
• Highlight your ability to work collaboratively with cross-functional teams, and provide examples of successful projects you have led or contributed to.
• Make sure your resume and online profiles are up-to-date and showcase your relevant skills and experience, including any certifications or training programs you have completed.
• Research the company and the role thoroughly, and be prepared to ask informed questions during the interview process.
• Consider creating a portfolio or case study that showcases your skills and experience, and be prepared to walk the interviewer through your thought process and decision-making.