Risk Operations Specialist, Payments
Operations
SalesforceExcel
WFA Digital Insight
As demand for digital payment solutions grows, experts in risk operations are in high demand. With a 16% revenue growth for Ramp customers, this role offers a chance to build impactful systems. Candidates should be well-versed in payment workflows and risk management, with a keen eye for detail and ability to drive process improvements.
Job Description
About the Role
The Payment Operations Specialist will play a key role in supporting the day-to-day execution and efficiency of Ramp’s payment operations.Responsibilities
- Support the Payments Operations Lead in managing payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions.
- Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues.
- Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status.
- Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner.
How to Stand Out
- Familiarize yourself with Salesforce and Excel to effectively manage payment workflows and risk.
- Highlight any experience in payment operations, risk management, or related fields to stand out as a candidate.
- Showcase your ability to drive process improvements and identify operational inefficiencies.
- Prepare examples of how you've resolved complex transaction issues in previous roles.
- Be ready to discuss your understanding of payment systems and risk management processes during the interview.
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