Sales Development Representative

About the Role

The day-to-day responsibilities of this role will involve conducting high-volume outbound calls to prospective leads, following structured outreach workflows, and maintaining accurate records of interactions. You will be working closely with the sales team to ensure seamless handovers of qualified leads and provide feedback to continuously improve the sales process. In this fast-paced environment, you will be expected to adapt quickly to changing circumstances, prioritize tasks effectively, and consistently meet daily activity targets.

What You Will Do

• Conduct high-volume outbound calls to prospective leads on a daily basis
• Follow structured outreach workflows and daily activity targets to ensure consistency and efficiency
• Leave clear, professional voicemails and handle live conversations confidently
• Identify basic fit, interest level, and next steps during conversations with potential customers
• Ask qualifying questions and gather relevant information to assess lead quality
• Route qualified leads to the appropriate sales team member for further development
• Schedule callbacks and follow-ups as needed to ensure timely engagement with leads
• Maintain organized follow-up activity to ensure no leads fall through the cracks
• Accurately log call outcomes, notes, and next steps in the CRM system
• Keep lead information up to date to support sales visibility and reporting

What We Are Looking For

• Excellent spoken English with a clear, neutral accent
• Confident and comfortable speaking with business owners and decision-makers
• Ability to work efficiently in a fast-paced, metrics-driven environment
• Strong follow-through, organization, and attention to detail
• Prior experience in a sales development or phone-based sales role is preferred
• Proficiency in using CRM software (e.g., HubSpot) and cloud-based phone systems
• Strong analytical and problem-solving skills to navigate complex sales scenarios
• Ability to work collaboratively as part of a team to achieve shared goals
• Adaptability and willingness to learn and adopt new sales strategies and tools

Nice to Have

• Experience with sales engagement and task management tools
• Familiarity with the virtual assistant service industry or related fields
• Certification in sales or a related field (e.g., HubSpot Sales Certification)

Benefits and Perks

• Opportunities for professional growth and development in a rapidly expanding company
• Collaborative and dynamic work environment
• Access to cutting-edge sales tools and technologies
• Flexible working arrangements to support work-life balance
• Performance-based incentives and recognition programs
• Ongoing training and support to enhance sales skills and knowledge
• Participation in team-building activities and social events

• Ensure your resume and cover letter are tailored to the sales development role, highlighting relevant experience and skills.
• Develop a strong understanding of HubSpot and its applications in sales development to stand out as a candidate.
• Prepare to provide specific examples of your sales experience and strategies during the interview process.
• Practice your phone etiquette and confidence in handling live conversations and voicemails.
• Be prepared to discuss your organizational methods for managing high-volume outreach and follow-ups.
• Research Hey Lieu and the virtual assistant service industry to demonstrate your interest and knowledge of the company and its services.
• Prepare thoughtful questions to ask during the interview, such as the sales team's structure and the typical career path for a Sales Development Representative.