Sales Development Representative

## About the Role The Sales Development Representative role at Hireframe is a pivotal position that requires a results-driven individual to engage with prospective customers, follow up on leads, and close sales. This high-volume outbound sales role demands strong communication skills, persistence, and the ability to build trust with customers over the phone. As part of a remote-first organization, this role offers the flexibility to work from anywhere, leveraging digital skills to drive sales growth.

Day-to-day, the successful candidate will be conducting outbound calls to qualified leads, aiming for approximately 50-100 dials per day, with the goal of completing around 20 live conversations daily. The role involves guiding customers through the sales process, addressing objections, and ensuring a smooth purchasing experience. The ability to maintain accurate records of customer interactions and sales activities is also crucial.

As a key member of the sales team, the Sales Development Representative will work closely with colleagues to achieve sales targets and contribute to the growth of the organization. The role requires a self-motivated, goal-oriented individual who can meet performance targets consistently and is comfortable discussing pricing, handling objections, and collecting customer payments.

## What You Will Do - Conduct 50-100 outbound dials per day to qualified leads to initiate sales conversations.

• Complete approximately 20 live conversations daily with prospective customers to understand their needs and present solutions.
• Follow up with 100-250 leads generated through customer events and marketing activities to nurture and convert them into sales.
• Guide customers through the sales process, addressing any questions or concerns they may have, to ensure a smooth sales experience.
• Close a minimum of 2 sales per week, consistently meeting or exceeding sales targets.
• Process customer payments and ensure all transactions are handled efficiently and securely.
• Maintain accurate, up-to-date records of customer interactions and sales activities to inform future sales strategies.
• Collaborate with the sales team to share best practices, feedback, and insights to continuously improve sales performance.
• Stay updated on product knowledge and competitor activity to provide valuable insights to customers and stay ahead in the market.

## What We Are Looking For - Proven B2C sales experience, preferably in a high-volume phone sales environment where you have consistently met or exceeded sales targets.

• Experience selling to an older demographic (ages 50–70) with the ability to understand and cater to their specific needs and preferences.
• Demonstrated success in selling high-ticket products or services, with a strong understanding of how to handle objections and close deals.
• Strong communication, relationship-building, and closing skills, with the ability to build trust and rapport with customers over the phone.
• Self-motivated, goal-oriented, and able to meet performance targets consistently, with a track record of achieving sales goals.
• Comfortable discussing pricing, handling objections, and collecting customer payments in a professional and courteous manner.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively to meet deadlines and targets.

## Nice to Have - Experience with CRM software and sales analytics tools to track and analyze sales performance.

• Knowledge of digital marketing principles and how they intersect with sales strategies.
• Certification in sales or a related field, demonstrating a commitment to professional development and continuous learning.
• Fluency in more than one language, enhancing the ability to interact with a diverse customer base.

## Benefits and Perks - Permanent remote work flexibility, allowing you to work from anywhere and maintain a healthy work-life balance.

• Paid Time Off, ensuring you have the opportunity to rest and recharge.
• Health Maintenance Organization (HMO) coverage, providing comprehensive health benefits.
• Annual performance bonuses, recognizing and rewarding your contributions to the company’s success.
• Dedicated coaches offering an extra channel of support and skill-building, facilitating professional growth and development.
• Opportunities for professional growth and career advancement within a rapidly expanding organization.
• Access to the latest sales tools and technologies, enabling you to perform at your best.
• A supportive, remote-first work environment that fosters collaboration, innovation, and success.

- Develop a strong understanding of the sales process, including how to initiate conversations, handle objections, and close deals. Practice your pitch to feel confident and prepared for sales calls.

• Improve your active listening skills to better understand customer needs and preferences, allowing you to provide tailored solutions and build stronger relationships.
• Stay organized and manage your time effectively, prioritizing tasks and using sales tools to streamline your workflow and meet performance targets.
• Build a professional online presence, including a LinkedIn profile, to showcase your skills, experience, and achievements to potential employers.
• Prepare for common sales interview questions, such as ‘Why do you want to work in sales?’ or ‘How would you handle rejection?’, to demonstrate your knowledge and confidence.
• Research the company and role thoroughly, understanding the products or services sold, the target market, and the company culture to show your interest and enthusiasm.
• Be ready to discuss your sales strategy and tactics, including how you plan to achieve sales targets and contribute to the company’s growth and success.