Sales Development Representative

About the Role

In this position, you will have the opportunity to work with a talented team of professionals who share a passion for delivering exceptional results. Twilio's dedication to remote-first work and global inclusion means that you will be part of a diverse and vibrant team that values connection and collaboration. Whether you are a seasoned sales professional or just starting your career, this role offers a unique chance to develop your skills and expertise in a rapidly evolving industry.

As a Sales Development Representative, your day-to-day activities will involve researching accounts, executing outbound sales strategies, and partnering with Account Executives to develop account plans and generate new business opportunities. You will be expected to stay up-to-date with the latest industry trends and technologies, including Salesforce, Outreach, and Sales Navigator.

What You Will Do

• Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio's platform
• Receive comprehensive training and onboarding to confidently begin contacting prospects and driving sales efforts
• Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline
• Become proficient in Salesforce, Outreach, Sales Navigator, and other essential tools for efficient workflows
• Research accounts to determine how Twilio's solutions can provide value, then execute outbound dials, personalized emails, and social selling
• Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities
• Collaborate with cross-functional teams to drive awareness of Twilio's platform and build relationships with potential clients
• Stay up-to-date with the latest industry trends and technologies, including cloud communications and sales intelligence
• Develop and maintain a deep understanding of Twilio's products and services to effectively communicate value to potential clients
• Participate in sales meetings and presentations to drive business growth and expand Twilio's customer base
• Analyze sales data and performance metrics to identify areas for improvement and optimize sales strategies

What We Are Looking For

• Growth-oriented and ready to build toward future leadership or customer-facing roles
• Goal-oriented and biased toward action, with a strong track record of achieving sales targets
• Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach
• Comfortable with change and energized by a fast-moving environment
• Enjoy variety and creativity in your day-to-day workflow
• Demonstrated ability to navigate challenges with resilience and adapt to new situations
• Embrace responsibility and enjoy partnering with Account Executives as part of a team
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
• Proficiency in Salesforce and other sales tools, with the ability to quickly learn new technologies
• Strong analytical and problem-solving skills, with the ability to analyze sales data and performance metrics

Nice to Have

• 1+ year of customer-facing experience in sales or a related field
• Experience working with cloud-based sales tools and technologies
• Strong understanding of the sales process and sales methodologies
• Familiarity with the telecommunications or technology industry
• Certification in sales or a related field, such as Salesforce Administrator or Sales Navigator

Benefits and Perks

• Competitive pay and benefits package
• Generous time off and parental leave policies
• Ample wellness and mental health support
• Opportunities for professional development and growth
• Remote work environment with flexible scheduling
• Access to the latest sales tools and technologies
• Collaborative and dynamic work environment with a talented team of professionals
• Recognition and rewards for outstanding performance and contributions
• Comprehensive health insurance and retirement savings program

• Tip: Develop a strong understanding of Twilio's products and services to effectively communicate value to potential clients.
• Make sure to showcase your proficiency in Salesforce and other sales tools, such as Outreach and Sales Navigator.
• To stand out, create a personalized portfolio that highlights your sales experience and achievements.
• When preparing for interviews, research Twilio's company culture and values to demonstrate your alignment with the organization's mission.
• Be prepared to discuss your sales strategy and approach, including how you handle rejection and stay motivated in a fast-paced environment.
• Don't be afraid to ask questions during the interview process, such as what a typical day looks like in the role or what opportunities there are for professional development and growth.