Sales Development Representative, Public Sector
WFA Digital Insight
The demand for skilled sales development representatives in the tech industry has grown significantly, with a focus on public sector accounts. As companies like Twilio continue to innovate, they require professionals who can drive growth and build strong relationships with clients. With the rise of remote work, companies are looking for candidates who can work independently and manage multiple projects simultaneously. Twilio's commitment to remote-first work and its strong culture of connection and global inclusion make it an attractive employer for those looking for a dynamic and rewarding career.
Job Description
About the Role
Twilio is seeking a highly skilled Sales Development Representative to join its team and focus on public sector accounts. As a Sales Development Representative, you will play a key role in driving lead qualification, new customer acquisition, and solution selling. You will work closely with cross-functional teams to understand customer requirements and develop tailored solutions using Twilio's communications API platform.The ideal candidate will have a strong understanding of the public sector market and experience working with Salesforce. You will be responsible for managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment.
What You Will Do
- Drive lead qualification and nurturing of named account customers across community and social services, healthcare, education, and the public sector
- Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
- Work with customers to understand their business and technical requirements
- Continually add net new contacts to Salesforce for existing accounts
- Collaborate with cross-functional internal teams to address customer requirements and advise on digital communication strategies
- Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio's platform
- Balance competing priorities and manage multiple projects/deals at the same time
- Develop and maintain a deep understanding of Twilio's communications API platform and its capabilities
- Provide feedback to internal teams on market trends, customer needs, and product feedback
What We Are Looking For
- At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance
- An understanding of the public sector market and experience working with government agencies, non-profits, or educational institutions
- Strong knowledge of Salesforce and experience with sales automation tools
- Excellent communication and interpersonal skills, with the ability to make complex technical and financial details sound simple
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
- Strong problem-solving skills and ability to think creatively
- Experience working in a remote-first environment and managing multiple projects simultaneously
Nice to Have
- Experience working with AI-powered sales tools and sales analytics platforms
- Knowledge of cloud-based communication platforms and APIs
- Certification in sales or marketing, such as HubSpot Sales or Google Analytics
- Experience working in a startup environment or a company with a strong culture of innovation
- Familiarity with Agile development methodologies and Scrum frameworks
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive work environment
- Professional development opportunities, including training and certification programs
- Flexible working hours and remote work options
- Access to the latest technology and tools
- Recognition and reward programs for outstanding performance
- Comprehensive health insurance and wellness programs
How to Stand Out
- Research Twilio's communications API platform and its capabilities to understand how it can be applied to the public sector market
- Develop a strong understanding of the public sector market, including trends, challenges, and opportunities
- Highlight your experience working with Salesforce and sales automation tools in your application and during interviews
- Prepare examples of how you have driven lead qualification and new customer acquisition in previous roles
- Be prepared to discuss your experience working in a fast-paced environment and managing multiple projects simultaneously
- Show enthusiasm for Twilio's mission and values, and be prepared to discuss how you can contribute to the company's growth and success
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