Sales Development Representative

## About the Role As a Sales Development Representative at Sunrun, you will be at the forefront of the company's mission to connect people with clean energy. Your day-to-day responsibilities will include managing a high volume of inbound and outbound calls from prospective customers, educating them about the benefits of solar electricity, and exploring their goals and eligibility for solar energy solutions. You will be part of a dynamic team that prioritizes employee development, well-being, and safety, and you will have the opportunity to grow and evolve within the company.

Sunrun's vertically integrated model offers a unique environment where you can interact with every part of the energy lifecycle, from sales through installation and beyond. This allows for endless opportunities for growth and professional development. The company culture is built around performance, integrity, and a passion for renewable energy, making it an exciting place to work for individuals who are motivated by making a positive impact.

## What You Will Do - Handle a high volume of inbound and outbound calls from prospective customers inquiring about solar energy products and services.

• Qualify prospective customers by adhering to call quality standards and educating them about Sunrun's services.
• Review prospects' roof materials to determine eligibility for solar solutions.
• Overcome objections with integrity and professionalism.
• Gain confirmation that prospective customers understand the benefits of solar energy and are knowledgeable about their consent to a signed sales agreement.
• Manage solar prospect inquiries via email and online chat, including re-engaging with those who require future contact.
• Create reasonable expectations with prospective customers regarding the steps required to obtain a solar system from Sunrun.
• Collaborate with the sales team to ensure a smooth transition of qualified leads.
• Continuously update and maintain accurate records of customer interactions in Salesforce.

## What We Are Looking For - High School Diploma or equivalent required.

• Minimum of 6 months of experience in a call center environment.
• Ability to communicate fluently in English; fluency in another language is a plus.
• Strong work ethic and ambition to succeed in a performance-based culture.
• Proficiency with email, Google Suite, and Customer Relationship Management (CRM) tools, with a preference for Salesforce experience.
• Ability to work flexible hours, including weekends, evenings, and some holiday shifts.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

## Nice to Have - Prior experience in the solar or renewable energy industry.

• Completion of relevant courses or certifications in sales, marketing, or a related field.
• Experience with online chat platforms and email management tools.

## Benefits and Perks - Full benefits package, including health, vision, dental insurance.

• 401K with company match.
• Employee Stock Purchase Program.
• Paid training and professional development opportunities.
• Highly competitive sales commissions paid biweekly for new solar appointments and contracts.
• Competitive hourly base pay and commission, plus lucrative performance incentives.
• Opportunity to invest in yourself and your career through PowerU, Sunrun's 100% tuition reimbursement program.
• Internal advancement opportunities based on performance.
• Remote work flexibility with the possibility of earning additional benefits like home office stipends.

- To stand out in your application, ensure you have a solid understanding of Salesforce and CRM tools, and be prepared to discuss your experience with these platforms.

• Develop a strong foundation in solar energy and renewable technologies to effectively communicate the benefits to potential customers.
• Practice overcoming common objections in sales conversations to improve your negotiation skills.
• Highlight any experience you have in customer service or sales, even if it's not directly related to the solar industry, as these skills are highly transferable.
• Be prepared to discuss your availability for flexible working hours, including weekends and evenings, and how you plan to manage your time effectively in a remote work environment.
• When negotiating salary, consider the total compensation package, including benefits and incentives, to ensure you're getting a fair deal.
• Before your interview, research Sunrun's mission, values, and products to demonstrate your genuine interest in the company and the role.