Sales Development Representative
WFA Digital Insight
As the demand for renewable energy sources continues to grow, with the solar industry alone expected to see a 20% increase in jobs by 2025, professionals with skills in sales and customer education are in high demand. Sunrun, a leading home solar and battery company, is at the forefront of this shift, offering a dynamic work environment that prioritizes employee development and well-being. With a strong foundation in sales and a keen interest in renewable energy, candidates can leverage this role to grow their career in a forward-thinking company. Before applying, it's essential to understand the importance of customer-centric sales approaches and the ability to thrive in a fast-paced, performance-driven culture.
Job Description
About the Role
The Sales Development Representative position at Sunrun is a pivotal role that bridges the gap between potential customers and the company's innovative solar energy solutions. As a key member of the sales team, you will be responsible for managing a high volume of inbound and outbound calls, educating prospective customers about the benefits of solar energy, and guiding them through the sales process. This role is ideal for individuals who are passionate about renewable energy, enjoy working in a dynamic environment, and are motivated by the opportunity to make a positive impact on the environment.Day-to-day, you will be working closely with the sales team to qualify leads, address customer inquiries, and provide exceptional customer service. Your ability to communicate effectively, both verbally and in writing, will be crucial in building strong relationships with potential customers and ensuring a seamless sales experience. As part of a performance-driven culture, you will have the opportunity to develop your sales skills, learn from experienced professionals, and contribute to the company's mission to make solar energy accessible to everyone.
What You Will Do
- Handle a high volume of inbound and outbound calls from prospective customers inquiring about solar energy products and services.
- Qualify prospective customers by adhering to call quality standards and exploring their goals and eligibility for solar energy solutions.
- Educate potential customers about the benefits of solar electricity and Sunrun's services, ensuring they understand the value proposition and are knowledgeable about the sales agreement.
- Review prospect's roof material to determine eligibility for solar and manage solar prospect inquiries via email and online chat.
- Overcome objections with integrity and create reasonable expectations with prospective customers regarding the steps required to obtain a solar system from Sunrun.
- Collaborate with the sales team to achieve sales targets and contribute to the company's growth and success.
- Utilize Salesforce and other CRM tools to manage customer interactions, track sales performance, and analyze data to improve sales strategies.
- Work flexible hours, including evenings, weekends, and some holiday shifts, to ensure coverage of customer inquiries.
What We Are Looking For
- High School Diploma required; a degree in Sales, Marketing, or a related field is preferred.
- Minimum of 6 months of experience in a call center environment, with a focus on sales or customer service.
- Fluency in English is essential; proficiency in another language is a plus.
- Strong work ethic, ambition to succeed, and a results-driven mindset.
- Proficiency in email, Google suite, and CRM tools, with Salesforce experience being highly desirable.
- Ability to work in a fast-paced environment, adapt to change, and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
Nice to Have
- Experience in the renewable energy sector or a related field.
- Certification in sales or a related professional certification.
- Bilingual or multilingual skills to cater to a diverse customer base.
- Previous experience with sales performance metrics and data analysis.
Benefits and Perks
- Competitive hourly base pay and commission structure, with lucrative performance incentives.
- Full benefits package, including health, vision, and dental insurance, 401K with company match, and Employee Stock Purchase Program.
- Opportunities for career growth and professional development, including paid training and education reimbursement through PowerU.
- Flexible and remote work arrangements, with the opportunity to work from home or in a hybrid model.
- Access to the latest technology and tools, including Salesforce and other CRM software.
- Recognition and reward programs, including the Nike/Lululemon sponsored incentive program.
How to Stand Out
- Develop a strong understanding of solar energy products and services to effectively communicate their benefits to potential customers.
- Practice active listening skills to understand customer needs and provide personalized solutions.
- Utilize Salesforce and other CRM tools to manage customer interactions and track sales performance efficiently.
- Prepare for interviews by researching the company's mission, values, and products, and be ready to provide examples of your sales experience and customer service skills.
- Consider obtaining certifications in sales or renewable energy to enhance your knowledge and competitiveness in the job market.
- Be prepared to work in a fast-paced environment and adapt to changing sales strategies and customer needs.
- Leverage the company's training programs and resources to continuously develop your skills and stay up-to-date with industry trends.
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