Sales Development Representative

About the Role

The role of a Sales Development Representative is crucial in creating a spectacular experience for potential customers. You will be the first point of contact for many customers, and your ability to communicate effectively and build trust will be essential in driving sales.

Sunrun's vertically integrated model gives the company total control over every part of the energy lifecycle, from sale through installation and beyond. This means that as a Sales Development Representative, you will have the opportunity to work with a wide range of customers and help them navigate the process of switching to solar energy.

What You Will Do

• Handle a high volume of inbound and outbound calls from prospective customers
• Educate customers about the benefits of solar energy and Sunrun's services
• Qualify potential customers by adhering to call quality standards
• Review prospect's roof material to qualify eligibility for solar
• Handle and overcome objections with integrity
• Gain confirmation that the prospective customer understands the benefits of solar and is knowledgeable of their consent to a signed sales agreement
• Create reasonable expectations with prospective customers of the steps that are required to obtain a solar system from Sunrun
• Manage solar prospect inquiries via email and online chat
• Re-engage with customers who require future contact

What We Are Looking For

• High School Diploma required
• Minimum of 6 months of experience in a call center environment
• Ability to communicate fluently in English
• Fluency in another language besides English is a plus
• Strong work ethic and ambition to succeed
• Proficient with email, Google suite, and Customer Relationship Management (CRM) tools, with Salesforce preferred
• Ability to work weekends, evenings, and some holiday shifts

Nice to Have

• Experience in the solar or renewable energy industry
• Knowledge of sales principles and practices
• Experience with sales software and technology

Benefits and Perks

• Full benefits package, including health, vision, and dental insurance
• 401K with company match
• Employee Stock Purchase Program
• Paid training
• Opportunity to invest in yourself and your career through PowerU, Sunrun's 100% tuition reimbursement program
• Competitive sales commissions paid biweekly for new solar appointments and contracts
• Competitive hourly base pay and commission plus lucrative performance incentives
• Internal advancement opportunities, as earned
• Remote work arrangement with flexible scheduling
• Opportunity to work with a dynamic and growing company in the renewable energy industry

• Develop a strong understanding of solar energy and its benefits to effectively communicate with customers.
• Practice active listening and ask open-ended questions to build trust and qualify potential customers.
• Be prepared to handle objections and rejection, and maintain a positive attitude in a fast-paced sales environment.
• Familiarize yourself with Salesforce and other CRM tools to streamline your sales process.
• Highlight any experience you have in customer-facing roles or the solar industry to stand out as a candidate.
• Be prepared to discuss your salary expectations and negotiate based on your research and qualifications.
• Research Sunrun's company culture and values to demonstrate your enthusiasm for the role and the company's mission.