Sales Development Representative

About the Role

The role entails working closely with the sales team to develop and execute sales strategies, conducting market research to identify new business opportunities, and building relationships with key decision-makers. You will be expected to stay up-to-date with industry trends and developments, and to continuously improve your sales skills and knowledge.

What You Will Do

• Prospect into target accounts across the US and Canada through cold outreach, social selling, and follow-up on inbound leads
• Qualify opportunities using frameworks like BANT and SPIN to support high-value deals
• Book discovery meetings with senior decision-makers (C-level, Heads of IT, Procurement)
• Collaborate with Marketing and Field Sales on campaigns and event-led outreach
• Represent Support Revolution at regional industry events (virtual and in-person)
• Drive structured territory planning and account mapping for long-term pipeline growth
• Track activity and opportunity data accurately in Salesforce
• Conduct market research to identify new business opportunities and stay up-to-date with industry trends
• Develop and maintain a deep understanding of Support Revolution's products and services

What We Are Looking For

• 1+ years of experience in a B2B outbound sales environment
• Familiarity with Oracle and/or SAP enterprise ecosystems
• Proven track record of exceeding KPIs and sales quotas
• Confident communication with executive-level stakeholders
• Strong proficiency in English, both written and verbal
• Driven, proactive, and adaptable mindset in a fast-moving environment
• Proficiency with Microsoft 365 and CRM tools (e.g. Salesforce)
• Experience with sales methodologies such as BANT/SPIN
• Knowledge of sales pipeline management and forecasting

Nice to Have

• Previous experience in third-party support sales or related enterprise software/services
• Track record using LinkedIn Sales Navigator
• Experience with AI tools

Benefits and Perks

• Competitive salary and benefits package
• Medical, Dental, and Vision coverage
• 401K retirement savings plan
• Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
• Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
• Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
• Employee Development – A personalized competency framework with training opportunities to advance your career
• Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

• Make sure you have a strong understanding of CRM tools, particularly Salesforce, and be prepared to provide examples of how you have used them in previous roles.
• Develop a comprehensive understanding of the sales pipeline and forecasting, and be prepared to discuss your strategies for managing and growing the pipeline.
• Showcase your ability to think strategically and take ownership of your sales pipeline, and be prepared to provide examples of how you have done this in previous roles.
• Be prepared to discuss your experience with sales methodologies such as BANT/SPIN, and provide examples of how you have used them to qualify opportunities and close deals.
• Highlight your ability to work in a fast-paced environment and adapt to changing circumstances, and be prepared to discuss how you handle rejection and stay motivated in a sales role.
• Research the company and the role thoroughly, and be prepared to discuss how your skills and experience align with the company's needs and goals.
• Prepare examples of your sales successes and challenges, and be prepared to discuss what you learned from them and how you have applied those lessons to future sales efforts.