Sales Engineer – EMEA

About the Role

Day-to-day, the Sales Engineer will collaborate closely with various teams to identify and remove bottlenecks in the technical onboarding journey for new customers. This requires a strong technical fluency, commercial awareness, and the ability to provide technical insight and credibility, particularly during complex negotiations. The ideal candidate is someone who is not only technically adept but also excited about improving how Canary’s products are delivered and understood in the market.

The position is part of the EMEA Sales team, which is at the forefront of driving the adoption of Canary’s hospitality-specific AI platform. The team’s success is crucial for the company’s growth, and the Sales Engineer plays a key role in this process.

What You Will Do

• Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
• Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
• Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
• Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
• Help prospects understand integration requirements, data flows, and architecture.
• Assist in answering technical RFPs, security documentation, and architecture diagrams.
• Act as the technical point of contact between regional sales and the global Product and Engineering teams.
• Translate local customer requirements into actionable feedback for product development and localization.
• Develop and maintain technical documentation and resources tailored to the EMEA market.
• Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.

What We Are Looking For

• 10+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
• Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
• Experience supporting a commercial or pre-sales function.
• Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
• Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
• Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.
• Ability to work closely with various teams, including sales, product, and customer success.
• Strong problem-solving skills, with the ability to analyze technical issues and develop effective solutions.
• Experience with technical documentation and the ability to create and maintain technical resources.

Nice to Have

• Experience with hospitality-specific technology or AI platforms.
• Familiarity with agile development methodologies and version control systems.
• Certification in IT security, data privacy, or a related field.

Benefits and Perks

• Competitive salary package.
• Opportunity to work with a leading hospitality tech company.
• Collaborative and dynamic work environment.
• Professional development opportunities, including training and education programs.
• Access to the latest technologies and tools.
• Flexible work arrangements, including remote work options.
• Travel reimbursement for visits to offices across New York, San Francisco, or Dallas.
• Budget for cross-functional professional development conversations.
• Time off for self-improvement and personal goals.
• Fun and exciting work culture with regular team events and activities.

• Ensure your resume highlights technical skills relevant to the role, such as experience with APIs and IT security principles.
• Prepare examples of how you have streamlined technical onboarding processes in previous roles.
• Familiarize yourself with Canary Technologies’ products and services to demonstrate your understanding of their hospitality-specific AI platform.
• Develop a portfolio that showcases your technical documentation skills and ability to create implementation guides and best practices.
• Practice your communication and stakeholder management skills, as these are crucial for success in the role.
• Be prepared to discuss your experience working in a fast-paced, remote environment and how you handle complex technical negotiations.
• Consider learning additional European languages to enhance your application, especially if you have experience working in multicultural environments.