Sales Engineer - Fraud

About the Role

The role is highly customer-facing, requiring the ability to communicate complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders. You will be expected to serve as the lead technical product expert for Enterprise accounts, demonstrating how Plaid's products can address specific use cases and technical requirements. This involves designing solutions, sharing best practices, and engaging deeply with technical stakeholders to drive alignment and buy-in.

What You Will Do

• Serve as the lead technical product lead for Enterprise accounts throughout the sales process
• Partner with Account Executives to demonstrate to prospects how Plaid can best address their use cases and technical requirements
• Design solutions and share best practices throughout the sales process
• Engage deeply with technical stakeholders in the pre-sales process to drive alignment and buy-in
• Provide demonstrations, address technical questions, architect implementation solutions, and handle RFP responses
• Take a hands-on role in POCs, identifying, diagnosing, and rectifying any performance shortfalls
• Constantly re-evaluate selling assets and processes to enable more efficient and effective messaging to customers
• Work with engineering and product teams to translate prospect feedback into meaningful product insights
• Collaborate with the current Sales Engineering team to up-level team knowledge and capabilities

What We Are Looking For

• 5-7+ years of customer-facing experience selling to large enterprises
• A strong sense of customer empathy and the ability to understand and address customer needs
• A background that combines business experience and technical acumen
• Strong communications skills with a confident and proactive approach to client management
• Consultative mindset with the ability to translate technical choices into business value
• Ability to quickly understand new technologies and complex concepts
• Knowledge of mobile and web application architecture specific to interfacing with API platforms
• Willingness and ability to travel up to 25% of the time

Nice to Have

• Experience in the fintech industry
• Familiarity with fraud prevention and detection technologies
• Certification in sales engineering or a related field
• Experience with Plaid's products or similar financial technology solutions

Benefits and Perks

• Competitive salary and equity package
• Comprehensive health benefits
• Generous PTO and holiday policy
• Remote work stipend and flexible working hours
• Professional development opportunities and access to industry conferences
• Collaborative and dynamic work environment with a team of experienced professionals
• Opportunity to work with a leading fintech company and make a meaningful impact in the financial ecosystem

• Develop a strong understanding of Plaid's products and the fintech ecosystem to stand out in your application and interviews.
• Highlight any experience you have with fraud prevention and detection technologies, as well as your ability to communicate complex technical concepts to non-technical stakeholders.
• Be prepared to provide specific examples of times when you had to design and implement technical solutions for customers, and how you handled any challenges that arose during the process.
• Emphasize your customer-centric approach and ability to understand and address customer needs, as this is a key aspect of the Sales Engineer role at Plaid.
• Consider reaching out to current or former employees of Plaid to learn more about the company culture and what it's like to work in the Sales Engineering team.
• Make sure your resume and cover letter are tailored to the specific requirements and responsibilities of the role, and that you're prepared to talk about your qualifications and experience in detail during the interview process.