Sales Operations Business Analyst

About the Role

The day-to-day responsibilities of this role will involve collecting, cleaning, and analyzing sales and operational data from CRM and BI tools, developing dashboards and reports to track key performance indicators, and conducting business analysis to identify opportunities for growth and improvement. You will also work closely with the sales team to provide guidance and support for implementing new processes and systems, and collaborate with other stakeholders to streamline workflows and enhance productivity.

The sales operations team at Skillsoft is a dynamic and fast-paced environment that requires strong analytical skills, excellent communication and interpersonal skills, and the ability to manage multiple projects and priorities. As a Sales Operations Business Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about driving business growth and excellence.

What You Will Do

• Collect, clean, and analyze sales and operational data from CRM and BI tools to inform business decisions
• Develop and maintain dashboards and reports to track key performance indicators such as pipeline health, revenue growth, and forecast accuracy
• Conduct business analysis to identify areas for process improvement and opportunities for growth
• Provide guidance and support for implementing new processes and systems
• Collaborate with cross-functional stakeholders to streamline workflows and enhance productivity
• Develop and deliver materials for business reviews and executive presentations
• Manage stakeholder relationships across the organization to ensure alignment and collaboration
• Participate in project planning and manage ad hoc initiatives
• Stay up-to-date with industry trends and best practices in sales operations and analytics
• Identify opportunities to leverage technology to drive business efficiency and growth

What We Are Looking For

• Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field
• 4+ years of experience in business analysis or business intelligence
• Strong analytical skills with proficiency in SQL, Excel, and BI tools such as Power BI or Tableau
• Knowledge of sales methodology and processes, including forecasting, pipeline management, and performance KPIs
• Experience with CRM systems such as Salesforce or Dynamics
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong problem-solving skills and creative thinking
• Experience working in a sales operations or analytics role, preferably in a technology or software company

Nice to Have

• Experience with data visualization tools such as D3.js or Matplotlib
• Knowledge of machine learning or artificial intelligence concepts and applications
• Certification in sales operations or business analytics, such as CSO or CBAP
• Experience working with agile methodologies and iterative development
• Familiarity with cloud-based technologies and platforms

Benefits and Perks

• Competitive salary range
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) matching program
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs for outstanding performance

• Develop a strong understanding of sales operations and analytics principles, including data analysis and visualization.
• Showcase your proficiency in tools such as Salesforce, Excel, and Power BI, and be prepared to provide examples of how you have applied these skills in previous roles.
• Highlight your ability to communicate complex data insights and recommendations to non-technical stakeholders, and provide examples of how you have driven business growth through data-driven decision making.
• Be prepared to discuss your experience working in a fast-paced environment and managing multiple projects and priorities, and provide examples of how you have handled conflicting deadlines and stakeholders.
• Research the company and the role, and be prepared to ask informed questions during the interview process, such as what the typical career path is for a Sales Operations Business Analyst, or what the biggest challenges are facing the sales operations team.