Sales Operations Process Analyst (Philippines Remote - USA Working Hours)

About the Role

The sales operations team at Turnitin, LLC is dedicated to providing exceptional support to the sales organization, ensuring that sales teams have the tools and resources they need to succeed. The Sales Operations Process Analyst will be responsible for analyzing current workflows, identifying areas for improvement, and developing and implementing process enhancements that drive productivity and revenue growth.

As a remote worker, the Sales Operations Process Analyst will be part of a global team, collaborating with colleagues across different time zones and regions. This requires excellent communication and project management skills, as well as the ability to work independently and manage multiple priorities.

What You Will Do

• Provide day-to-day operational support to sales teams, including managing inbound sales operations cases and resolving issues in a timely and efficient manner
• Develop a deep understanding of current-state execution patterns, friction points, manual workarounds, and data quality issues through daily operational engagement
• Identify variations in how tasks are performed across different teams or regions and develop standardized, repeatable SOPs
• Create high-fidelity flowcharts and diagrams that visualize the current and future states of sales workflows
• Translate verbal or written business requirements into high-fidelity procedure maps and flowcharts
• Identify and define decision logic gates within a process and explicitly document the criteria for every decision point
• Design the logic for automated quality checks and ensure that data accuracy is maintained by the system rather than human intervention
• Maintain the source of truth in the internal knowledge base, owning the end-to-end structure, taxonomy, and searchability of the hub
• Convert standardized workflows and execution logic into orchestration-ready designs that technical teams can reliably implement

What We Are Looking For

• 2+ years of experience in sales operations, process analysis, or a related field
• Proven expertise in Salesforce and Excel, with the ability to learn and adapt to new tools and technologies
• Excellent analytical and problem-solving skills, with the ability to collect and analyze data and develop insights that drive process improvements
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Experience with process mapping and workflow design, with the ability to create high-fidelity flowcharts and diagrams
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects
• Strong attention to detail and ability to maintain high levels of accuracy and quality in work products

Nice to Have

• Experience with automation tools and technologies, such as robotic process automation (RPA) or machine learning (ML)
• Certification in Salesforce or a related technology, such as Salesforce Administrator or Salesforce Developer
• Experience with data visualization tools, such as Tableau or Power BI
• Knowledge of agile methodologies and experience working in an agile environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a global leader in academic integrity
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge tools and technologies
• Recognition and reward for outstanding performance
• Comprehensive health and wellness benefits
• Generous paid time off and holiday schedule

• Develop a strong understanding of Salesforce and Excel, and be prepared to showcase your skills in these areas during the interview process.
• Create a portfolio that demonstrates your experience with process mapping and workflow design, and be prepared to walk the interviewer through your examples.
• Be prepared to talk about your experience working in a remote setting and how you stay connected with colleagues and manage multiple priorities.
• Research the company culture and values, and be prepared to discuss how your skills and experience align with the company's mission and goals.
• Don't be afraid to ask questions during the interview process, and be prepared to discuss your salary expectations and requirements.
• Be prepared to provide specific examples of your experience with process analysis and optimization, and be able to discuss the tools and technologies you've used in previous roles.
• Make sure to follow up with the interviewer after the interview, and be prepared to provide any additional information or references as requested.