Salesforce Administrator, Experience Cloud

About the Role

As part of the Salesforce Team and the larger Business Systems division, the selected candidate will be part of a crew that leverages best-in-class analytics, technical experimentation, productized services, and bold curiosity. This team empowers other divisions to make data-driven decisions and find innovative solutions, making the role a great fit for someone who thrives in a collaborative environment and is passionate about solving challenges through technology.

Given the company's approachable and passionate culture, the ideal candidate will be someone who can set high standards for themselves and others, act with autonomy, and have a bias toward action in the face of change. This role is not just about technical expertise but also about contributing to a vibrant culture that values diverse passions and curiosity.

What You Will Do

• Lead the design, build, and administration of the Braze PRM tool, supporting the Partnerships team with seamless external experiences.
• Proactively optimize portal performance, scalability, adoption, and availability, resolving issues to ensure an exceptional user experience for partners.
• Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products and tools available to partners.
• Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information.
• Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users.
• Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity.
• Implement and maintain platform automation using declarative configuration and light customization to streamline operations and enhance the user experience.
• Collaborate closely with business analysts, stakeholders, and end-users to understand requirements, contribute to solution designs, and support the successful implementation of platform and Community features.

What We Are Looking For

• 5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management.
• Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility controls for external users.
• Experience in Salesforce platform configuration, governance, user management, process automation, and Salesforce community ecosystem.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decisions.
• Excellent communication and collaboration skills, able to work effectively with both technical and non-technical stakeholders.
• Ability to act with autonomy, have a bias toward action, and be open to new perspectives.
• Experience with managing and delivering Salesforce solutions that power partner-facing experiences and internal operations.

Nice to Have

• Experience with integrating Salesforce with other systems and tools.
• Knowledge of Salesforce security best practices and compliance.
• Certification in Salesforce Administration or a related field.
• Experience working in a fast-paced, rapidly growing company.

Benefits and Perks

• The opportunity to work with a passionate and approachable team.
• Collaborative and dynamic work environment.
• Professional development opportunities, including training and certification programs.
• Access to the latest technology and tools.
• Flexible working hours and remote work options.
• Competitive compensation package.
• Health and wellness benefits.
• Annual leave and holiday entitlement.

• Ensure your resume highlights specific examples of Salesforce administration experience, especially with Experience Cloud and PRM.
• Develop a strong understanding of Salesforce security best practices and be prepared to discuss how you've applied them in previous roles.
• Practice explaining complex technical concepts in simple terms, as this will be crucial for success in the role and during the interview process.
• Be ready to discuss your experience with data-driven decision-making and how you've used analytics to inform your work.
• Consider obtaining or highlighting any relevant Salesforce certifications to stand out as a candidate.
• Prepare to ask insightful questions about the company culture, team dynamics, and opportunities for growth and development during the interview.
• Show enthusiasm for the company's mission and values, and be prepared to discuss how your own values and work style align with those of Braze.