Salesforce Communications Cloud CPQ Architect
WFA Digital Insight
The demand for skilled Salesforce architects has skyrocketed, with a 25% increase in job postings over the past year. As companies continue to invest in digital transformation, professionals with expertise in Communications Cloud CPQ are in high demand. With its strong focus on innovation, Komforce is an attractive employer for those looking to make an impact. Before applying, candidates should be prepared to showcase their technical expertise and experience working with complex telco product catalogs. With the right skills and experience, this role can be a catalyst for career growth and professional development.
Job Description
About the Role
Salesforce Communications Cloud CPQ Architects play a critical role in designing and implementing CPQ solutions that drive business outcomes. As a CPQ Architect at Komforce, you will be responsible for leading the architecture and design of CPQ solutions built on Communications Cloud, working across product catalog, quoting, and pricing to deliver outcomes on a telco-focused project. You will be working remotely, with a preference for candidates based in India, and will need to be comfortable with ANZ business hours and open to travel when the project requires it.The role requires a deep understanding of Salesforce Communications Cloud CPQ, including product modeling, pricing, bundles, eligibility rules, and catalog governance. You will be working closely with business and technical stakeholders to translate requirements into architecture decisions, ensuring that the CPQ design aligns with upstream catalog and downstream order management flows.
What You Will Do
- Own the end-to-end CPQ architecture across the Communications Cloud platform
- Design product configuration, pricing, eligibility, and quoting flows against a complex telco product catalog
- Define the solution blueprint for CPQ, including cart architecture, guided selling, and approval frameworks
- Lead design workshops with business and technical stakeholders to translate requirements into architecture decisions
- Ensure CPQ design aligns with upstream catalog and downstream order management flows
- Provide architectural governance across OmniStudio development
- Guide developers on CPQ configuration and customization patterns
- Define integration architecture between CPQ and external BSS/OSS systems
- Review technical decisions and enforce design standards across the delivery team
- Present architecture options and trade-offs to technical and business stakeholders
- Collaborate with project managers, BAs, and delivery leads to keep architecture aligned with scope and timeline
What We Are Looking For
- Specific and demonstrable Salesforce Communications Cloud CPQ architecture experience
- Deep understanding of EPC: product modeling, pricing, bundles, eligibility rules, and catalog governance
- Proven CPQ architecture: cart configuration, quoting flows, approval logic, and guided selling design
- Strong OmniStudio skills at an architecture and oversight level
- Ability to lead design sessions and influence technical and non-technical stakeholders
- Based in India, or able to commit to ANZ hours and travel when needed
- Technical depth in telco BSS/OSS product and quoting concepts at an architecture level
- Integration design between Communications Cloud CPQ and external systems
- Security model, data architecture, and large data volume considerations in a catalog context
Nice to Have
- Prior delivery on telco or communications industry projects in an architect capacity
- Experience designing order management or fulfillment flows connected to CPQ
- Background working in a consulting or SI environment
- Agile or SAFe delivery experience at scale
Benefits and Perks
- Competitive salary package
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Recognition and reward for outstanding performance
How to Stand Out
- Make sure to highlight your specific experience with Salesforce Communications Cloud CPQ and OmniStudio in your resume and cover letter.
- Be prepared to provide examples of your previous work, including any successful CPQ implementations you have led.
- Demonstrate your understanding of telco BSS/OSS product and quoting concepts, as well as your ability to design and implement complex CPQ solutions.
- Show your ability to work independently and lead design sessions with technical and non-technical stakeholders.
- Research Komforce's company culture and values, and be prepared to discuss how you align with them.
- Practice your responses to common interview questions, such as 'What are the benefits and challenges of using Communications Cloud CPQ?' or 'How do you stay up-to-date with the latest developments in CPQ architecture?'
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