Salesforce Delivery Lead

About the Role

The day-to-day responsibilities of this role are varied and challenging, involving everything from running client calls and gathering requirements to designing data models and system architecture. Given the senior nature of this position, the ability to translate complex business needs into structured solutions is essential, as is the capacity to communicate effectively with both executive and technical teams.

The team context for this role is highly collaborative, with the Salesforce Delivery Lead serving as the primary point of contact for clients while also working closely with internal stakeholders to ensure project goals are met. This role is not about project management in the traditional sense but rather about strategic leadership and technical expertise.

What You Will Do

• Lead client engagements end-to-end, ensuring high-quality delivery and customer satisfaction.
• Conduct client calls to gather requirements and guide decision-making processes.
• Translate business needs into well-architected Salesforce solutions.
• Design data models, workflows, and system architecture as needed.
• Break down solutions into clear, actionable tickets for developers.
• Oversee delivery execution across multiple projects, ensuring alignment with best practices.
• Review work to ensure quality, scalability, and adherence to Salesforce architecture principles.
• Proactively identify and mitigate risks and solve problems before they escalate.
• Collaborate with the internal team to deliver outstanding products and solutions.

What We Are Looking For

• 4-7+ years of Salesforce experience, with a strong background in solution design and delivery execution.
• Proven experience leading client-facing Salesforce projects, with a solid understanding of Salesforce architecture and data modeling.
• Ability to translate complex business needs into structured solutions.
• Strong communication skills, with the ability to engage effectively with both executive and technical teams.
• High ownership mindset and the ability to operate independently.
• Strong problem-solving skills and the ability to work under pressure.
• Experience with Sales Cloud, Service Cloud, or Experience Cloud is highly desirable.

Nice to Have

• Consulting or agency background, with experience in managing multiple projects simultaneously.
• Experience with custom builds, integrations, or Revenue Operations (RevOps) systems.
• Familiarity with working in a fast-paced, growth-stage company environment.

Benefits and Perks

• Remote work arrangement, allowing for flexibility and work-life balance.
• Competitive compensation package, with opportunities for growth and professional development.
• Access to a comprehensive benefits program, including health care reimbursement and active lifestyle reimbursement.
• Quarterly home office reimbursement to support your remote work setup.
• Longevity bonus and continuous learning bonus to recognize your commitment and dedication to learning.
• Paid time off (PTO) and national holidays off, to ensure you have time to rest and recharge.
• Parental leave policy, supporting you and your family during significant life events.

• Ensure you have a solid understanding of Salesforce architecture and data modeling, as this is a key requirement for the role.
• Practice articulating complex technical concepts in simple terms, as strong communication skills are crucial.
• Review your experience in managing client relationships and leading delivery teams, highlighting any successes or challenges you've faced.
• Prepare examples of times when you've had to translate business needs into technical solutions, and be ready to walk through your thought process.
• Consider reaching out to current or former employees of Zipdev to gain insights into the company culture and what makes a candidate successful in this role.
• Be prepared to discuss your experience with Salesforce platforms such as Sales Cloud, Service Cloud, or Experience Cloud, and how you've applied them in previous roles.