SAP Basis Administrator - RISE with SAP (MSM)
WFA Digital Insight
The demand for skilled SAP professionals has skyrocketed, with a 25% increase in job postings over the past year. As companies navigate complex digital transformations, experts in SAP Basis administration are crucial. Kyndryl, a leader in mission-critical technology systems, is seeking a talented SAP Basis Administrator to join their team. With the rise of remote work, this role offers the flexibility to work from anywhere, while being part of a global delivery environment. Before applying, candidates should be aware of the importance of SAP RISE processes and the need for strong technical expertise, as well as excellent communication skills to work effectively with cross-functional teams.
Job Description
About the Role
The SAP Basis Administrator role at Kyndryl is a critical position that requires a deep understanding of SAP systems and landscapes. As a key member of the EIP delivery model, the successful candidate will provide Level 1 support, focusing on 24x7 operations, monitoring, and troubleshooting. The role involves working closely with L2/L3 teams, SAP, and internal stakeholders to ensure timely resolution and adherence to SAP RISE operational processes.The ideal candidate will have experience in SAP Basis administration, with a strong foundation in SAP system architecture, including Application, Database, and OS layers. Familiarity with SAP RISE with SAP (MSM) delivery model and experience with system monitoring and alert handling are also essential.
As a SAP Basis Administrator at Kyndryl, you will be part of a global delivery environment, working with a team of experts to ensure the stability and performance of SAP systems. You will have the opportunity to work on complex projects, develop your skills, and grow your career in a supportive and flexible environment.
What You Will Do
- Monitor SAP systems using tools such as FRUN, Solution Manager, and monitoring dashboards
- Perform alert validation, initial analysis, and categorization
- Acknowledge and act on alerts within defined SLAs
- Escalate critical alerts to L2/L3 teams as per SAP RISE process
- Execute defined operational tasks, manage tickets, and support stable system operations
- Collaborate with cross-functional teams to ensure timely resolution of incidents
- Develop and maintain documentation of SAP systems and processes
- Participate in knowledge-sharing activities to improve team skills and knowledge
- Stay up-to-date with SAP RISE processes and new technologies
- Ensure compliance with security and compliance practices in SAP environments
What We Are Looking For
- Basic knowledge of SAP Basis administration (S/4HANA, ECC, NetWeaver)
- Understanding of SAP system architecture (Application / Database / OS layers)
- Exposure to SAP RISE with SAP (MSM) delivery model
- Experience or familiarity with system monitoring and alert handling
- Incident and ticket management (EIP / ITIL processes)
- Basic knowledge of Operating Systems (Linux / Windows)
- SAP HANA database concepts (awareness level)
- Ability to perform routine operational tasks such as system checks, job monitoring, and basic troubleshooting
- Strong communication and teamwork skills
- Customer-focused mindset with a strong commitment to delivering high-quality results
Nice to Have
- Exposure to SAP RISE tools (e.g., FRUN / Solution Manager - awareness level)
- Basic understanding of cloud environments (AWS / Azure / GCP) in SAP RISE context
- Awareness of automation concepts (basic scripting / runbook execution)
- Backup, restore, and disaster recovery concepts
- Understanding of security and compliance practices in SAP environments
- Familiarity with SAP transport management and user administration (basic level)
Benefits and Perks
- Flexible and remote work environment
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Access to cutting-edge technology and tools
- Competitive compensation and benefits package
- Comprehensive health and wellness programs
- Generous paid time off and leave policies
- Professional development opportunities, including training and certification programs
How to Stand Out
- Develop a strong understanding of SAP RISE processes and SAP Basis administration to stand out in the application process.
- Highlight your experience with system monitoring and alert handling, as well as your ability to work effectively in a fast-paced environment.
- Showcase your problem-solving skills and ability to troubleshoot complex technical issues.
- Be prepared to discuss your experience with SAP system architecture, including Application, Database, and OS layers.
- Demonstrate your customer-focused mindset and commitment to delivering high-quality results.
- Research Kyndryl's company culture and values to show your enthusiasm for the role and the company.
- Prepare to discuss your experience with SAP RISE tools and cloud environments, even if it's just at an awareness level.
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