Scaled Customer Activation Manager | Bill Pay Specialist

RampRamp·Remote(New York, NY (HQ))
Other

WFA Digital Insight

The demand for skilled customer activation managers in the fintech space has surged, with companies like Ramp leading the charge. As the remote job market continues to evolve, professionals with expertise in digital payment systems and customer success are in high demand. With its innovative approach to financial infrastructure, Ramp stands out as a hub for ambitious professionals looking to make a impact.

Job Description

About the Role

Ramp is seeking a Scaled Customer Activation Manager to drive the activation and growth of clients leveraging its Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale.

Responsibilities

  • Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products
  • Directly own a book of micro-SMB and SMB customers through 1:1 onboarding
  • Ensure customers are fully onboarded to Ramp within 60 days and under two calls
  • Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach

Requirements

  • Minimum 3 years of experience in customer success, account management, technical consulting, or product operations
  • Experience with Bill Pay / AP, Accounting Implementation

How to Stand Out

  • Develop a strong understanding of digital payment systems and customer success principles to stand out in your application.
  • Showcase your ability to work in fast-paced environments and adapt to new technologies.
  • Prepare examples of how you have driven efficient onboarding processes in previous roles.
  • Be ready to discuss your experience with product operations and how you have collaborated with cross-functional teams.
  • Highlight any experience you have with automation and streamlining onboarding processes to increase coverage and efficiency.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.