Scaled Customer Activation Manager

RampRamp·Remote(New York, NY (HQ))
Other
Excel

WFA Digital Insight

The demand for skilled customer activation managers has surged in the remote job market, with companies like Ramp leading the charge. As the need for streamlined onboarding processes grows, professionals with expertise in Excel and a knack for driving efficient customer implementation are in high demand. With the market for digital payment solutions expected to reach new heights, this role offers a chance to work with a cutting-edge company that's making waves in the finance sector. Candidates should be prepared to showcase their ability to balance multiple tasks and prioritize customer satisfaction.

Job Description

About the Role

The Scaled Customer Activation Manager role at Ramp is a critical position that focuses on the onboarding, activation, and growth of the company's self-service customers. As a key member of the Customer Success team, you will be responsible for driving the implementation motion to ensure seamless onboarding and activation of new customers. Your expertise in Excel will be essential in streamlining processes and optimizing customer success.

The ideal candidate will have a strong understanding of the full range of integration and configuration options for Ramp's suite of products. You will work closely with the Product team to ensure customer feedback and pain points are heard and addressed. Your goal will be to ensure that customers can fully onboard onto Ramp within 60 days and with minimal support.

Ramp is a company that values high agency and high urgency, and as such, you will be expected to make consequential decisions that shape the outcome of customer success. The company is committed to maintaining an industry-leading satisfaction rate with its customers, and your role will be critical in achieving this goal.

What You Will Do

  • Become an expert in the full range of integration and configuration options for Ramp's suite of products
  • Drive efficient, thorough, and complete onboarding of new Ramp customers at scale
  • Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
  • Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
  • Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
  • Help maintain an industry-leading satisfaction rate with our customers
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment
  • Develop and maintain a deep understanding of customer needs and position product solutions accordingly
  • Collaborate with cross-functional teams to drive customer success and revenue growth

What We Are Looking For

  • Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Desire for ownership and growth in the role over time
  • Proven track record meeting weekly or monthly KPIs
  • Experience with owning a high volume book of business of 100+ customers at a time
  • Ability to anticipate customers' needs and position product solutions accordingly
  • Strong analytical and problem-solving skills
  • Experience working in a fast-paced, dynamic environment

Nice to Have

  • Experience with accounting software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
  • Experience with financial services sales
  • Experience at a high-growth startup

Benefits and Perks

  • 100% medical, dental, and vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to
    0,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)

How to Stand Out

  • Showcase your expertise in Excel and how you've used it to drive efficient customer implementation in your previous roles.
  • Highlight your experience in managing high-volume books of business and how you've successfully onboarded new customers.
  • Be prepared to discuss your understanding of the full range of integration and configuration options for Ramp's suite of products.
  • Emphasize your ability to work in a fast-paced, dynamic environment and your desire for ownership and growth in the role.
  • Prepare to discuss your experience with customer success and how you've driven revenue growth in your previous roles.
  • Be ready to provide specific examples of how you've identified areas of opportunity to automate and scale the onboarding process.
  • Showcase your excellent verbal and written communication skills through your resume, cover letter, and interview performance.

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