Self Pay & Customer Service Specialist
WFA Digital Insight
The demand for skilled customer service specialists in the healthcare industry has seen a significant surge, with a 25% increase in job openings over the past year. As the healthcare landscape continues to evolve, companies like Clinical Health Network For Transformation are looking for dedicated professionals to bridge the gap between patients and providers. With a strong foundation in Excel and adjustment skills, candidates can capitalize on this trend. Clinical Health Network For Transformation stands out for its commitment to advancing health equity, making this role an attractive opportunity for those passionate about making a difference. Before applying, candidates should be prepared to demonstrate their analytical and problem-solving abilities, as well as their dedication to customer-centric service.
Job Description
About the Role
The Self Pay & Customer Service Specialist role at Clinical Health Network For Transformation is a critical position that requires a unique blend of analytical and interpersonal skills. As a key member of the revenue cycle team, this specialist will be responsible for managing self-pay accounts, resolving patient inquiries, and ensuring timely collection of outstanding balances. The ideal candidate will have a strong background in account receivable management, excellent communication skills, and the ability to work in a fast-paced environment.The revenue cycle team at Clinical Health Network For Transformation is dedicated to providing exceptional customer service to patients, while also ensuring the financial sustainability of the organization. The Self Pay & Customer Service Specialist will play a vital role in achieving this goal, by building positive relationships with patients and resolving any billing or payment issues in a timely and professional manner.
Reporting directly to the Revenue Cycle Manager, the Self Pay & Customer Service Specialist will have the opportunity to work closely with other teams, including patient services and finance. This collaborative environment will provide the ideal candidate with the opportunity to develop their skills, share knowledge, and contribute to the overall success of the organization.
What You Will Do
- Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances
- Provide exceptional customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns
- Accurately post payments and adjustments from patients into the billing system
- Perform regular reconciliations of patient accounts to ensure accuracy and completeness
- Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner
- Maintain accurate and up-to-date financial records, including payment plans and collection activities
- Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues
- Perform various clerical activities to support daily operations
- Create and promote a culture of continuous improvement
- Ensure compliance with all Clinical Health Network For Transformation and affiliate policies, as well as all state and federal regulations
- Demonstrate a commitment to Clinical Health Network For Transformation and Planned Parenthood's mission related to health equity, especially centering racial equity, and a deep sense of accountability to the community
What We Are Looking For
- Minimum of 2 years of relevant account receivable experience
- Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)
- Knowledge of medical terminology
- Strong analytical and problem-solving abilities
- Proficiency with Microsoft software, including Excel
- Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment
- Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of Clinical Health Network For Transformation
- Strong attention to detail and follow-up, and ability to multi-task in a fast-paced environment
- Demonstrated dedication to Planned Parenthood's mission, vision, and values
- Strong interpersonal skills and the ability to build relationships with stakeholders
Nice to Have
- Strong general technology skills, including proficient utilization of Excel, Word, and Windows environment
- Experience with Epic, eCW, NextGen, or other practice management systems
- Medical Billing and Coding certification
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading healthcare organization committed to advancing health equity
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible remote work arrangement
- Access to cutting-edge technology and tools
- Comprehensive health insurance and wellness programs
- Generous paid time off and holiday schedule
- Retirement savings plan and matching program
How to Stand Out
- Develop a strong understanding of medical terminology and billing practices to stand out as a candidate.
- Highlight your proficiency in Excel and ability to analyze complex data sets.
- Prepare to discuss your experience in managing self-pay accounts and providing exceptional customer service.
- Be prepared to address any gaps in your skill set or experience, and emphasize your willingness to learn and grow.
- Research Clinical Health Network For Transformation and Planned Parenthood's mission and values to demonstrate your commitment to the organization's goals.
- Consider obtaining a Medical Billing and Coding certification to increase your chances of being hired.
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