Senior Account Based Renewals Representative
WFA Digital Insight
The demand for skilled renewal specialists has surged, with companies like Autodesk leading the charge. As the remote job market continues to evolve, professionals with expertise in digital skills and customer success are in high demand. With the global renewal market expected to grow significantly, this role offers a unique opportunity to make a tangible impact. Candidates should be prepared to showcase their ability to drive customer satisfaction and retention, as well as their proficiency in CRM systems and data analysis. Autodesk's commitment to innovation and customer success makes this role an attractive opportunity for those looking to grow their career in a dynamic and forward-thinking company.
Job Description
About the Role
The Senior Account Based Renewals Representative plays a critical role in driving customer satisfaction and retention at Autodesk. As a skilled and experienced professional, you will be responsible for managing high-volume renewal cycles across assigned accounts, leveraging your expertise in digital skills and customer success to deliver exceptional outcomes. You will work closely with cross-functional teams, including account executives, customer success managers, and partners, to identify retention and adoption strategies and drive revenue growth.The role requires a deep understanding of customer needs, as well as the ability to proactively identify and address churn risks and renewal blockers. You will be expected to optimize workflows, analyze data, and automate processes to drive efficiency and predictable renewal execution. Your exceptional communication and negotiation skills will be essential in influencing customer outcomes and driving timely, accurate renewal execution.
What You Will Do
- Execute end-to-end renewal motions independently, owning and managing high-volume renewal cycles across assigned accounts
- Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
- Identify and close seat expansion opportunities at the time of renewal, using standard playbooks and creative approaches
- Monitor account auto-renewal settings and intervene when auto-renewals are disabled to prevent churn
- Work directly with customer procurement teams to ensure renewal execution and accuracy
- Provide mentorship to less experienced colleagues as appropriate
- Leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution
- Collaborate with account executives on larger cross-sell or expansion opportunities
- Support collaboration with customer success managers to identify retention and adoption strategies
- Engage with partners for partner-owned accounts, providing light-touch support
- Share insights on churn risks, renewal blockers, and missed upsell signals across teams and regions
- Provide structured feedback on product experience and packaging based on customer interactions
What We Are Looking For
- 5+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment
- Demonstrated ability to independently manage high-volume renewal cycles
- Strong communication and negotiation skills, with the ability to influence customer outcomes
- Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
- Strong organizational skills and ability to prioritize across multiple renewal motions
- Experience engaging customer procurement or commercial teams
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
Nice to Have
- Experience working in subscription or recurring revenue business models
- Proven experience identifying churn risks and upsell signals using data or customer insights
- Familiarity with partner-assisted or partner-led renewal motions
- Experience mentoring or supporting more junior sales or renewal representatives
- Experience providing product or packaging feedback to internal stakeholders
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a leading software company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible and remote work arrangements
- Access to cutting-edge technology and tools
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous paid time off and holiday schedule
How to Stand Out
- Develop a strong understanding of CRM systems and data analysis to drive efficiency and predictive renewal execution
- Showcase your ability to communicate effectively with customers and internal stakeholders
- Be prepared to provide specific examples of your experience managing high-volume renewal cycles and driving customer satisfaction
- Highlight your analytical and problem-solving skills, and your ability to work in a fast-paced environment
- Research Autodesk's products and services to demonstrate your understanding of the company's offerings and vision
- Prepare to discuss your experience with partner-assisted or partner-led renewal motions, if applicable
- Be ready to negotiate your salary and benefits package based on your experience and industry standards
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