Senior Analyst, Revenue Billing Operations
WFA Digital Insight
The demand for skilled billing operations professionals has surged in recent years, with a 25% increase in job postings for remote roles. As companies like Zillow continue to scale, the need for experts who can manage complex billing systems and improve operational efficiency has become paramount. With the rise of remote work, candidates now have access to a broader range of opportunities, but it's essential to possess a unique blend of technical, analytical, and communication skills to stand out in this field. Zillow's commitment to innovation and customer experience makes this role an attractive opportunity for those looking to make a meaningful impact. Before applying, candidates should be aware of the importance of attention to detail, strong problem-solving skills, and the ability to collaborate with cross-functional teams.
Job Description
About the Role
As a Senior Analyst, Revenue Billing Operations at Zillow, you will play a critical role in ensuring the accurate and efficient billing of the company's enterprise product suite. This involves managing complex billing processes, identifying areas for improvement, and implementing solutions to enhance operational efficiency. You will work closely with teams across Finance, Engineering, Sales, and Support to resolve billing challenges and improve the customer experience.The Revenue Billing Operations team is responsible for the end-to-end management of billing processes, from invoicing and reconciliations to subscriptions and adjustments. As a senior member of this team, you will be expected to provide guidance and support to junior team members, contribute to the development of best practices, and drive continuous improvement initiatives.
Zillow's commitment to innovation and customer experience is reflected in its approach to billing operations. The company recognizes the importance of precision, progress, and scale in this area and is dedicated to investing in the tools, technologies, and talent necessary to achieve these goals.
What You Will Do
- Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos
- Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation
- Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies
- Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments
- Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions
- Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency
- Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights
- Mentor junior team members and contribute to a culture of operational excellence and continuous improvement
- Collaborate with cross-functional teams to develop and implement process improvements and system enhancements
- Analyze and resolve complex billing issues, providing clear and concise explanations to internal and external stakeholders
What We Are Looking For
- Bachelor's degree in Finance, Accounting, Business Administration, or equivalent experience
- 5+ years of experience in B2B billing operations, with demonstrated success managing competing priorities and delivering results in a fast-paced environment
- Advanced experience with Zuora, including subscription management, billing rules, invoicing workflows, and workbook management
- Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution
- Strong analytical, problem-solving, and data management skills, with exceptional attention to detail across large datasets and complex billing scenarios
- Strong written and verbal communication skills, with the ability to explain complex billing issues clearly to internal and external stakeholders
- Experience mentoring others and collaborating with cross-functional teams
- Ability to work in a remote environment, with a strong focus on self-motivation and discipline
Nice to Have
- Experience with Adjust, Excel, and other billing and analytics tools
- Knowledge of accounting principles and financial regulations
- Certification in a relevant field, such as CPA or CMA
- Experience with automation and analytics tools, such as AI and machine learning
Benefits and Perks
- Competitive salary and benefits package
- Equity awards based on factors such as experience, performance, and location
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible and remote work arrangements
- Access to cutting-edge tools and technologies
- Comprehensive health and wellness programs
- Generous PTO and holiday schedule
- Remote stipend and home office setup support
How to Stand Out
- Develop a strong understanding of Zuora, Salesforce, and Excel, and be prepared to demonstrate your expertise in these tools during the interview process.
- Highlight your analytical and problem-solving skills, and provide specific examples of how you have applied these skills in previous roles.
- Emphasize your ability to work in a fast-paced environment and manage competing priorities, and be prepared to discuss your experience with process improvements and system enhancements.
- Be prepared to discuss your experience with billing operations, including invoicing, reconciliations, and subscriptions, and highlight any relevant certifications or training.
- Research Zillow's company culture and values, and be prepared to discuss how your skills and experience align with these principles.
- Consider creating a portfolio or samples of your work, such as billing process improvements or data analysis projects, to demonstrate your skills and accomplishments.
- Be prepared to negotiate your salary and benefits package, and research the market rate for similar roles to ensure you are fairly compensated.
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