Senior Benefits Consultant

About the Role

As a Senior Benefits Consultant, you will be the human face behind Mercury's innovative benefits administration platform. Your exceptional communication skills and deep customer empathy will enable you to build strong relationships with clients, providing them with personalized support and guidance throughout the benefits lifecycle. Your role will be pivotal in fostering a positive experience for Mercury's customers, making the complex process of benefits administration feel seamless and intuitive.

What You Will Do

• Guide customers through the process of designing and implementing their benefits packages, taking into account their specific needs and stage of growth
• Manage the end-to-end enrollment process, ensuring all necessary forms are completed and submitted accurately and on time
• Maintain up-to-date records of customer benefits information, ensuring that all data is accurate and compliant with regulatory requirements
• Communicate proactively with customers to resolve issues before they become problems, providing timely and effective support
• Develop and refine internal processes to ensure that no enrollment is ever missed, maintaining the highest level of service quality
• Solve complex benefits problems that may arise, leveraging your expertise and knowledge of regulations and carrier policies
• Manage the client lifecycle at renewal, helping clients choose the most appropriate benefits options and running open enrollment as needed
• Collaborate with internal stakeholders, including sales and customer success teams, to ensure a cohesive and customer-centric approach to benefits administration

What We Are Looking For

• An active Life & Health broker license, which is a prerequisite for this role
• Experience in selling or administering small group benefits across multiple states, with a focus on small to medium-sized businesses (SMBs) and startups
• Exceptional detail orientation, with the ability to build resilient systems and processes that ensure accuracy and compliance
• Deep customer empathy, with a strong ability to understand and address the unique needs and concerns of clients
• Clear and direct communication skills, with the ability to explain complex benefits decisions in plain English
• A track record of success in your previous roles, with a reputation for being in the top 5% of your peers
• Ability to work effectively in a remote environment, with strong self-motivation and discipline
• Familiarity with benefits administration software and platforms, with the ability to learn and adapt to new systems

Nice to Have

• Experience working with Mercury's benefits administration platform or similar software
• Knowledge of compliance regulations and laws governing benefits administration
• Certification in benefits administration or a related field, such as GBA or CEBS
• Experience in managing and leading teams, with a focus on coaching and development

Benefits and Perks

• Competitive base salary, with a range that reflects your experience and qualifications
• Equity in the form of stock options or RSUs, providing a long-term incentive for your contributions to Mercury's success
• Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options
• Generous paid time off (PTO) policy, including vacation days, sick leave, and holidays
• Remote work stipend, providing support for your home office setup and ongoing expenses
• Opportunities for professional development and growth, including training, mentorship, and education assistance
• Access to cutting-edge technology and tools, enabling you to perform your role efficiently and effectively

• Ensure you have an active Life & Health broker license before applying, as this is a non-negotiable requirement.
• Highlight your experience in selling or administering small group benefits, particularly in the context of SMBs and startups.
• Develop a strong understanding of benefits administration software and platforms, including Mercury's proprietary system.
• Prepare to discuss complex benefits problems and how you would address them, demonstrating your expertise and problem-solving skills.
• Be prepared to provide specific examples of your customer-centric approach, including instances where you have gone above and beyond to support clients.
• Consider creating a portfolio or case studies that showcase your accomplishments in benefits administration, including any relevant metrics or testimonials.
• When negotiating salary, be aware of the competitive ranges for this role and be prepared to discuss your expectations and qualifications.