Senior Billing AR Analyst
WFA Digital Insight
The demand for skilled billing and accounts receivable specialists has grown significantly in recent years, with a 25% increase in job postings for AR roles in the APAC region. As companies like Fivetran expand their global operations, the need for experts who can manage complex billing cycles and cash application processes has become more pressing. With the rise of remote work, professionals with expertise in Salesforce, Excel, and Google Sheets are in high demand. Fivetran's commitment to making access to data as simple and reliable as electricity has led to rapid growth, and this role is a key part of that mission. Before applying, candidates should be aware of the unique challenges of working in a global, fast-paced environment and be prepared to showcase their skills in managing billing operations and collaborating with cross-functional teams.
Job Description
About the Role
The Senior Billing AR Analyst will play a critical role in Fivetran's financial operations, overseeing day-to-day billing operations, cash application, and collections support for the India team. This hands-on, operational role will require the ability to work closely with the Order Management, Deal Desk, Revenue Accounting, and Collections teams to ensure accurate and timely invoice generation, payment application, and reconciliations. The ideal candidate will have a strong understanding of billing and accounts receivable principles, as well as excellent analytical and problem-solving skills.As a Senior Billing AR Analyst at Fivetran, you will be responsible for managing the billing process from start to finish, ensuring that invoices are accurate and payments are applied correctly. You will also be responsible for investigating and resolving customer billing disputes, and developing and maintaining AR reporting and KPIs to deliver regular updates to stakeholders.
Fivetran is a rapidly growing company with a strong commitment to innovation and customer satisfaction. As a member of the financial operations team, you will be working in a fast-paced environment with a talented team of professionals who are passionate about making access to data as simple and reliable as electricity.
What You Will Do
- Execute billing cycles and ensure timely, accurate invoice creation, distribution, and correction in the ERP
- Manage billing adjustments, credit/debit memos, chargebacks, and maintain billing logs and audit trails
- Apply customer payments, reconcile payments to invoices and bank statements, and maintain high cash application accuracy
- Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
- Support collections activity, including aging analysis, dunning, customer follow-up, payment arrangements, and escalation of delinquent accounts
- Investigate and manage customer billing disputes, and coordinate cross-functional resolution with Sales, Deal Desk, Order Management, and Revenue Accounting
- Develop and maintain AR reporting and KPIs, including DSO, aging buckets, unapplied cash, and dispute backlog
- Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
- Maintain strong internal controls, SOPs, runbooks, and documentation to support audits and ensure segregation of duties
What We Are Looking For
- 3+ years of experience in billing and accounts receivable, preferably in a fast-paced, global environment
- Strong understanding of billing and accounts receivable principles, including invoice generation, payment application, and reconciliations
- Excellent analytical and problem-solving skills, with the ability to work in a hands-on, operational role
- Proficiency in Salesforce, Excel, and Google Sheets, with experience in NetSuite or equivalent ERP
- Strong communication and collaboration skills, with the ability to work closely with cross-functional teams
- Ability to work in a remote environment, with a high level of self-motivation and discipline
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects
Nice to Have
- Experience with payment gateway tools, such as Avalara
- Knowledge of integration platforms, such as Celigo
- Certification in accounting or a related field
- Experience working in a software company or similar industry
Benefits and Perks
- Competitive salary and benefits package
- Opportunities for professional growth and development in a rapidly expanding company
- Collaborative and dynamic work environment with a talented team of professionals
- Flexible working hours and remote work arrangements
- Access to cutting-edge technology and tools
- Comprehensive health insurance and wellness programs
- Generous PTO and holiday policy
How to Stand Out
- Be prepared to showcase your expertise in Salesforce, Excel, and Google Sheets, as well as your understanding of billing and accounts receivable principles
- Highlight your experience working in a fast-paced, global environment, and your ability to collaborate with cross-functional teams
- Emphasize your analytical and problem-solving skills, as well as your attention to detail and organizational abilities
- Be prepared to discuss your experience with payment gateway tools and integration platforms, and how you have used these tools to improve billing operations
- Show enthusiasm for Fivetran's mission and values, and explain how your skills and experience align with the company's goals
- Prepare to discuss your experience working in a remote environment, and how you stay motivated and disciplined in a self-directed work setup
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