Senior Billing AR Analyst
WFA Digital Insight
The demand for skilled billing and accounting professionals has seen a significant surge in the remote job market, with a 25% increase in listings over the past year. Fivetran, a leading data integration company, is now seeking a Senior Billing AR Analyst to join their team. With expertise in Salesforce, Adjust, and Excel, this role is perfect for those who want to leverage their skills to drive business growth. As the remote work landscape continues to evolve, companies like Fivetran are looking for talented individuals who can thrive in a global, fast-paced environment. Before applying, candidates should be aware that this role requires working outside of normal India business hours and have a strong understanding of billing operations and cash application.
Job Description
About the Role
Fivetran is on a mission to make access to data as simple and reliable as electricity. As a Senior Billing AR Analyst, you will play a critical role in ensuring the smooth operation of day-to-day billing operations, cash application, and collections support for the India team. This hands-on, operational role will focus on invoice generation, payment application, reconciliations, dispute management, and AR reporting. You will partner with various teams, including Order Management, Deal Desk, Revenue Accounting, and Collections, to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved efficiently.The ideal candidate will have a strong understanding of billing operations, cash application, and collections. You will be responsible for managing billing adjustments, credit/debit memos, chargebacks, and maintaining billing logs and audit trails. Your expertise in Salesforce, Adjust, and Excel will be crucial in driving business growth and ensuring seamless billing operations.
As a Senior Billing AR Analyst at Fivetran, you will be part of a global team that values innovation, collaboration, and customer satisfaction. You will have the opportunity to work with cutting-edge technologies, including NetSuite, Salesforce, and Google Sheets, and contribute to the development of AR reporting and KPIs.
What You Will Do
- Execute billing cycles and ensure timely, accurate invoice creation, distribution, and correction in the ERP
- Manage billing adjustments, credit/debit memos, chargebacks, and maintain billing logs and audit trails
- Apply customer payments, reconcile payments to invoices and bank statements, and maintain high cash application accuracy
- Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
- Support collections activity, including aging analysis, dunning, customer follow-up, payment arrangements, and escalation of delinquent accounts
- Investigate and manage customer billing disputes, coordinating cross-functional resolution with Sales, Deal Desk, Order Management, and Revenue Accounting
- Develop and maintain AR reporting and KPIs, delivering regular updates to stakeholders
- Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
- Maintain strong internal controls, SOPs, runbooks, and documentation to support audits and ensure segregation of duties
- Proactively identify process improvements and partner with teams to implement changes
What We Are Looking For
- 3+ years of experience in billing, accounting, or a related field
- Strong understanding of billing operations, cash application, and collections
- Expertise in Salesforce, Adjust, and Excel
- Experience with NetSuite, Google Sheets, and integration platforms (Celigo or similar)
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced, global environment
- Strong attention to detail and organizational skills
- Experience with AR reporting and KPIs
Nice to Have
- Experience with UAT and testing methodologies
- Knowledge of payment gateway integrations and billing/process enhancements
- Certification in accounting or a related field
- Experience with Jira, Zendesk, and other project management tools
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge, global company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest technologies and tools
- Recognition and rewards for outstanding performance
- Comprehensive health and wellness programs
- Generous PTO and holiday package
How to Stand Out
- Tip: Highlight your experience with Salesforce, Adjust, and Excel in your resume and cover letter to stand out as a candidate.
- Develop a strong understanding of billing operations, cash application, and collections to succeed in this role.
- Showcase your analytical and problem-solving skills by providing examples of complex billing disputes you've resolved in the past.
- Be prepared to discuss your experience with AR reporting and KPIs, and how you've used data to drive business growth.
- Research Fivetran's company culture and values to demonstrate your enthusiasm for the role and the company.
- Prepare to ask insightful questions during the interview, such as 'What are the biggest challenges facing the billing team right now?' or 'Can you tell me more about the company culture and values?'
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