Senior Business Operations Analyst
WFA Digital Insight
As demand for data-driven business decisions continues to grow, with a 25% increase in sales operations roles in the past year, professionals with expertise in GTM and Salesforce are in high demand. Akamai Technologies, a leader in digital marketing and tech, is seeking a Senior Business Operations Analyst to join their Central Sales Operations team in Costa Rica. With the rise of remote work, companies like Akamai are offering flexible working programs, such as FlexBase, to attract top talent. Candidates should be prepared to showcase their analytical and interpersonal skills, as well as their ability to communicate effectively with stakeholders across the organization.
Job Description
About the Role
The Senior Business Operations Analyst role at Akamai Technologies is a critical position that will be responsible for overseeing the design, deployment, and support of critical business processes. This role will be part of the Central Sales Operations team, which is a cross-divisional business operations function that operationalizes business architecture through design, definition, and governance of policies, processes, and tools. The team's primary objective is to support Akamai's global go-to-market teams.As a Senior Business Operations Analyst, you will have the opportunity to collaborate with sales management, divisional sales operations teams, and other key stakeholders to understand business needs and develop strategic solutions. You will be responsible for partnering with IT to drive alignment and execute initiatives, as well as executing on the technology roadmap to support continuous improvement of systems, process, and user experience for sellers and partners.
The ideal candidate will have a deep understanding of sales processes, Salesforce, and other sales tools, as well as analytical, interpersonal, organizational, and critical-thinking skills. You will be results-oriented with attention to detail and have the ability to build credibility, trust, and rapport with stakeholders.
What You Will Do
- Partner with sales and channels leaders to define and execute strategic projects to increase revenue, productivity, and efficiency
- Be a thought-leader and go-to-expert on process and tools
- Partner with IT to drive alignment and execute initiatives
- Execute on the technology roadmap to support continuous improvement of systems, process, and user experience for sellers and partners
- Provide data stewardship to support data governance and improve data hygiene and usefulness
- Establish formal and informal processes for collecting feedback, requirements, and enhancement requests related to sales process and tools
- Lead cross-functional initiatives and collaborate closely with sales, pre-sales, marketing, and finance
- Execute change management plans and activities to ensure adoption of processes and tools
- Emphasize performance measurement to ensure the success of the sales team
What We Are Looking For
- 8 years of experience in a related field, such as business operations or sales operations
- Bachelor's degree in a relevant field, such as business administration or computer science
- Deep understanding of sales processes, Salesforce, and other sales tools
- Analytical, interpersonal, organizational, and critical-thinking skills
- Ability to communicate information effectively to business partners and team members across the organization and GTM communities
- Flexibility to work efficiently as part of a team to achieve group and individual goals
- Results-oriented with attention to detail and ability to build credibility, trust, and rapport with stakeholders
- Ability to work in a fast-paced environment and adapt to changing priorities
Nice to Have
- Experience with data analysis and visualization tools, such as Tableau or Power BI
- Certification in Salesforce or other sales tools
- Experience with project management methodologies, such as Agile or Scrum
- Knowledge of marketing automation platforms, such as Marketo or Pardot
Benefits and Perks
- Competitive salary and benefits package
- Flexible working program, including the option to work from home or in the office
- Opportunities for professional growth and development
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward programs for outstanding performance
- Comprehensive health and wellness programs
- Generous paid time off and holidays
- Retirement savings plan and matching program
How to Stand Out
- Highlight your experience with Salesforce and other sales tools in your resume and cover letter.
- Be prepared to provide specific examples of how you have used data to inform business decisions and drive results.
- Showcase your ability to communicate complex information to both technical and non-technical stakeholders.
- Emphasize your experience working in a fast-paced, dynamic environment and your ability to adapt to changing priorities.
- Research Akamai's FlexBase program and be prepared to discuss how you plan to work effectively in a remote or flexible work environment.
- Prepare examples of your experience with data analysis and visualization tools, such as Tableau or Power BI.
- Be prepared to discuss your experience with project management methodologies, such as Agile or Scrum, and how you have applied them in previous roles.
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