Senior Business System Analyst, Salesforce
WFA Digital Insight
Demand for skilled Business Systems Analysts has surged 25% in the past year, driven by companies like Twilio leading the charge in remote-first work. As a hub for innovative communications solutions, Twilio stands out for its commitment to empowering developers and businesses worldwide. With the rise of digital transformation, professionals with expertise in GTM and Salesforce are in high demand. Before applying, candidates should be aware that Twilio values diverse experiences and encourages applicants from non-traditional backgrounds to bring fresh perspectives to the table.
Job Description
About the Role
The Senior Business System Analyst position is a pivotal role at Twilio, focused on building and maintaining extraordinary tools and solutions for the rapidly growing Go-To-Market teams. This involves working closely with the Sales Automation team to support, build, and maintain solutions for the opportunity lifecycle value stream. The GTM Systems Operations team is crucial for the success and scalability of Twilio's Go-to-Market efforts, driving system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations, and GTM organization.As a Senior Business System Analyst, you will be part of a vibrant team with diverse experiences, making a global impact each day. Twilio's dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a team that values innovation and customer experience. The company's use of Artificial Intelligence (AI) in the hiring process ensures efficiency, but every hiring decision is made by real Twilions, emphasizing the human touch in the recruitment process.
What You Will Do
- Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce and adjacent technologies
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure project compatibility with upstream and downstream systems and processes
- Own projects end-to-end to improve how Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud, and ETL tools
- Translate business requirements into technical solutions and balance project timelines from diverse stakeholders with varying priorities and levels of technical acumen
- Engage in requirement gathering and stakeholder management for prioritized work
- Partner with 3rd party vendors to implement new out-of-the-box features and design custom solutions
- Analyze system performance and identify areas for improvement
- Develop and maintain documentation of system architecture and technical specifications
- Participate in the planning and execution of system upgrades and updates
- Collaborate with cross-functional teams to ensure alignment and effective communication
What We Are Looking For
- 4-8 years of experience with Salesforce implementation, support, and maintenance
- Experience with Salesforce admin work and Sales Cloud / opportunity management
- Demonstrated ability to understand business needs and translate user requirements into system requirements
- Salesforce Admin Certification
- Advanced knowledge of an analytical tool or programming language
- Strong problem-solving skills and attention to detail
- Excellent communication and project management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Nice to Have
- Experience with Salesloft, DataCloud, and ETL tools
- Knowledge of GTM and sales operations processes
- Familiarity with Agile development methodologies
- Certification in Salesforce Development or similar
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading communications platform
- Remote work arrangement with a company that values work-life balance
- Professional development opportunities, including training and certification programs
- Access to the latest technology and tools
- Collaborative and dynamic work environment
- Comprehensive health insurance and wellness programs
- Generous PTO and holiday policy
- Employee stock purchase plan and equity options
- Flexible working hours and compressed workweeks
How to Stand Out
- tip: Ensure you have a strong portfolio showcasing your experience with Salesforce implementation, support, and maintenance, as well as any relevant certifications.
- tip: Highlight your ability to translate business needs into technical solutions, emphasizing your analytical and problem-solving skills.
- tip: Familiarize yourself with Twilio's products and services, demonstrating your understanding of how your skills can contribute to the company's mission.
- tip: Practice discussing your experience with cross-functional teams and your ability to work in a fast-paced, remote environment.
- tip: Show enthusiasm for continuous learning and professional development, especially in areas like Salesforce Development or Agile methodologies.
- tip: Prepare to discuss how you handle project timelines, stakeholder management, and the implementation of new technologies or features.
- tip: Be ready to talk about your experience with data analysis and system performance improvement, highlighting your ability to identify areas for improvement.
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