Senior Casualty Claims Specialist - Central Standard Time Zone
WFA Digital Insight
The demand for skilled claims specialists has grown significantly in recent years, with a 25% increase in job openings in the insurance sector. As companies like Liberty Mutual continue to expand their remote workforces, professionals with strong digital skills and experience in casualty claims are in high demand. With the insurance industry expected to evolve further due to technological advancements, this role offers a unique opportunity for growth and development. Candidates should be aware that this position requires a strong understanding of legal liability, insurance policy coverage, and state tort law, making it an attractive opportunity for those looking to advance their careers in a dynamic and inclusive work environment.
Job Description
About the Role
The Senior Casualty Claims Specialist role is a critical position within Liberty Mutual's Personal Lines Casualty Team, focusing on the management of attorney-represented and litigated auto and homeowner's bodily injury claims. This role is central to ensuring that policyholders receive prompt and quality service, especially in cases of mild to moderate severity and complexity. As a remote position, the successful candidate will have the flexibility to work from home, following a Central Time work schedule, and will be responsible for managing claims efficiently and effectively.The team at Liberty Mutual is committed to creating an inclusive culture that values diversity and supports the growth and development of its employees. As part of this team, the Senior Casualty Claims Specialist will be expected to contribute to this culture, working collaboratively with colleagues to achieve the company's goals. The role involves working closely with policyholders, witnesses, claimants, and legal counsel to resolve claims in a fair and timely manner.
What You Will Do
- Manage, investigate, and resolve attorney-represented and litigated auto and homeowner's bodily injury claims
- Investigate and evaluate coverage, liability, damages, and settle claims within prescribed authority levels
- Identify potential suspicious claims and refer them to the Special Investigations Unit (SIU)
- Identify opportunities for third-party subrogation
- Prepare for and attend trials, hearings, and conferences, and report to Home Office and local management on the status of claims
- Confer with trial counsel and prepare trial reports
- Communicate with policyholders, witnesses, and claimants to gather information regarding claims
- Refer tasks to auxiliary resources as necessary and advise on the proper course of action
- Respond to various written and telephone inquiries, including status reports
- Ensure the adequacy of reserves
- Manage the practices and billing activities of outside and in-house counsel
- Update files and provide comprehensive reports as required
What We Are Looking For
- 1+ year of experience in Personal Lines Third Party Auto Casualty
- 1+ year of experience in attorney-represented claims
- Strong written and oral communication skills
- Good interpersonal, analytical, investigative, and negotiation skills
- Customer service experience preferred
- Demonstrated competency in legal liability, general insurance policy coverage, and state tort law
- Ability to obtain proper licensing as required
- Bachelor's degree or equivalent experience
- At least 12-18 months of directly related experience
Nice to Have
- Experience working in a remote or hybrid environment
- Knowledge of claims management software and systems
- Certification in insurance or a related field
- Experience in managing complex claims
Benefits and Perks
- Competitive salary range determined by skills, experience, education, certifications, and location
- Opportunity to progress and grow within the role
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Flexible and remote work options
- Professional development opportunities
- Inclusive and diverse work culture
- Employee resource groups and community engagement opportunities
- Access to cutting-edge technology and tools
How to Stand Out
- Develop a strong understanding of legal liability, insurance policy coverage, and state tort law to stand out in the application process.
- Ensure your resume and cover letter highlight your experience in managing attorney-represented and litigated claims.
- Prepare to discuss your approach to investigating and evaluating coverage, liability, and damages during the interview.
- Familiarize yourself with claims management software and systems to demonstrate your ability to work efficiently in a remote environment.
- Be ready to provide specific examples of how you have managed complex claims and negotiated with policyholders and claimants.
- Research Liberty Mutual's culture and values to show your enthusiasm for the company's mission and commitment to diversity and inclusion.
- Consider obtaining certifications in insurance or related fields to enhance your application and career prospects.
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