Senior Claims Resolution Specialist Attorney Represented, Bodily Injury
WFA Digital Insight
The demand for experienced claims resolution specialists is on the rise, especially in remote settings like Liberty Mutual Insurance. With 2+ years in personal lines and litigation, candidates can thrive in a dynamic environment centered on customer service and legal knowledge. As the digital landscape evolves, skills in remote communication, analytical thinking, and negotiation are crucial. Liberty Mutual's commitment to quality training and flexible work aligns perfectly with the growing trend of hybrid workplaces. Candidates should be prepared to engage actively during training and adapt to a rapidly changing claims environment.
Job Description
About the Role
Liberty Mutual Insurance is looking for a Senior Claims Resolution Specialist to manage attorney-represented bodily injury claims. This remote position requires strong investigative skills and the ability to resolve claims effectively within prescribed authority levels.Responsibilities
- Manage, investigate, and resolve attorney-represented claims.
- Evaluate coverage, liability, and damages related to claims.
- Identify suspicious claims and refer them for further investigation.
- Prepare for and attend trials, hearings, and conferences.
- Communicate with policyholders and other stakeholders to gather necessary information.
- Ensure the adequacy of financial reserves for claims.
- Prepare comprehensive reports as required.
- Manage the practices and billing of outside and in-house counsel.
- Expected 10% travel for meetings and trials.
Requirements
- 2+ years of Personal Lines Third Party Auto Casualty experience.
- 3+ years of Litigation experience required.
- Must reside in PST or MST time zones with some travel to Chandler, AZ office.
- Strong written and oral communication skills are essential.
- Proficient understanding of legal liability and insurance coverage.
Nice to Have
- Previous customer service experience.
Benefits
- Flexible remote work options.
How to Stand Out
- Highlight your experience with investigation and resolution tactics during your interview.
- Brush up on your legal liability and insurance policy knowledge, as this is crucial for this role.
- Prepare examples of how you've successfully managed claims in the past.
- Consider creating a summary of your key achievements in claims resolution to share in your application.
- Be ready to discuss your approach to dealing with difficult policyholders or claimants.
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